VP, Customer Success & Enablement — AI-Driven Growth Leader

DISCO; Chicago (IL); On-site; USD 180,000 - 300,000; Full time

Benefits offered by this job

Open, inclusive environment

Medical, dental & vision insurance

401(k)

Competitive salary + RSUs

Flexible PTO

Job summary

DISCO is seeking a Vice President of Customer Success & Enablement to lead the CS organization, setting strategy, standards, and operating cadence to maximize client value and adoption of our AI-powered legal platform.

You will manage the CS leadership team and collaborate with Sales, Product, Marketing, and Finance to ensure a high-performing GTM. You will oversee enablement programs, client training, playbooks, and adoption initiatives to drive ROI.

Qualifications

• 7+ years of Customer Success or related experience in SaaS.
• 5+ years of people management experience, incl. managers/directors.
• 2+ years managing managers and directors.
• Experience with consumption-based revenue models and CS metrics.
• B2B SaaS or legal tech domain experience is preferred.
• Fluency with CS platforms and data-driven accounts strategy.

Responsibilities

• Lead the CS org strategy, KPIs, and operating cadence.
• Own CS technology & AI strategy and ROI measurement.
• Evolve enablement programs, training, and playbooks.
• Partner with Sales, Product, Marketing, and Finance on GTM.
• Coach managers of managers and drive high-performance culture.

Skills

Leadership

SaaS experience

AI strategy

Data fluency

Change management

Cross-functional collaboration

Strategic planning

People development

Tools

Planhat

CRM platforms

Job description

DISCO is seeking a Vice President of Customer Success & Enablement to lead the CS organization, setting strategy, standards, and operating cadence to maximize client value and adoption of our AI-powered legal platform.

You will manage the CS leadership team and collaborate with Sales, Product, Marketing, and Finance to ensure a high-performing GTM. You will oversee enablement programs, client training, playbooks, and adoption initiatives to drive ROI.