Strategic Accounts Customer Success Director

Bazeta; United States; Remote; USD 140,000 - 200,000; Full time

Job summary

DISQO is seeking a Customer Success Director to own our most strategic, complex client relationships and elevate the CS function. This senior individual-contributor role focuses on craft, ownership, and impact, mentoring other CSMs and shaping the team’s practice with AI fluency.

You will manage a hand-picked portfolio of high-value accounts, build executive relationships, and partner with product, sales, and leadership to align outcomes with client goals.

Qualifications

• 10+ years in customer success, account management, or a client-facing strategic role.
• Experience with AI-enabled workflows and tools.

Responsibilities

• Lead strategic account management for the most complex clients.
• Build executive-level trust and manage high-stakes risk.
• Influence cross-functional teams (product, sales, leadership).
• Apply AI to drive velocity and client value in day-to-day account management.
• Mentor other CSMs and contribute to playbooks and processes.
• Develop deep domain fluency in DISQO’s platform and client industries.

Skills

Customer success

Account management

Strategic thinking

AI fluency

Tools

AI tools

Job description

DISQO is seeking a Customer Success Director to own our most strategic, complex client relationships and elevate the CS function. This senior individual-contributor role focuses on craft, ownership, and impact, mentoring other CSMs and shaping the team’s practice with AI fluency.

You will manage a hand-picked portfolio of high-value accounts, build executive relationships, and partner with product, sales, and leadership to align outcomes with client goals.