VP, Customer Intelligence & CRM — Strategic Growth Leader

Tory Burch; New York (NY); On-site; USD 265,000 - 335,000; Full time

Benefits offered by this job

Generous employee discount

Access to exclusive sample sales

Free executive coaching on-demand

Paid volunteer days

Job summary

Tory Burch is looking for a Senior Executive to define customer strategy and manage insights at their New York office. The ideal candidate will have over 15 years of experience in consumer insights and CRM, and will operate across the C-suite.

This role involves leading research initiatives, managing multi-disciplinary teams, and owning budgets to drive effective customer engagement. A competitive compensation package ranges from $265,000 to $335,000 depending on experience.

Qualifications

• 15+ years in consumer insights, CRM, customer strategy, or lifecycle marketing.
• Demonstrated experience building and scaling functions in senior leadership roles.
• Track record of owning significant budgets and leading multi‑disciplinary teams.

Responsibilities

• Define the company's vision for customer intelligence and CRM strategies.
• Lead primary and secondary research initiatives.
• Manage budget and team across insights, CRM, and email/SMS functions.

Skills

Customer insights

CRM strategy

Lifecycle marketing

Data analysis

Executive communication

Job description

Tory Burch is looking for a Senior Executive to define customer strategy and manage insights at their New York office. The ideal candidate will have over 15 years of experience in consumer insights and CRM, and will operate across the C-suite.

This role involves leading research initiatives, managing multi-disciplinary teams, and owning budgets to drive effective customer engagement. A competitive compensation package ranges from $265,000 to $335,000 depending on experience.