Chief Customer Intelligence & CRM Strategy

Tory Burch; New York (NY); On-site; USD 265,000 - 335,000; Full time

Benefits offered by this job

Generous employee discount

Free executive coaching

Paid volunteer days

Job summary

Tory Burch is seeking a Vice President, Customer Intelligence & CRM based in New York, NY. You will shape how the company deepens its customer relationships through strategic insights and data-led initiatives.

The ideal candidate has over 15 years in consumer insights or CRM, proven leadership, and exceptional communication skills. Join a company that values creativity and supports employee well-being with competitive pay and generous benefits.

Qualifications

• 15+ years in consumer insights, CRM, or customer strategy.
• Experience in senior leadership roles required.
• Ability to translate data into strategic narratives.

Responsibilities

• Define the company's vision for customer intelligence.
• Lead primary and secondary research initiatives.
• Grow and manage a significant budget and team.

Skills

Consumer insights

CRM strategy

Data analysis

Executive communication

Segmentation

Leadership

Education

15+ years in relevant fields

Job description

Tory Burch is seeking a Vice President, Customer Intelligence & CRM based in New York, NY. You will shape how the company deepens its customer relationships through strategic insights and data-led initiatives.

The ideal candidate has over 15 years in consumer insights or CRM, proven leadership, and exceptional communication skills. Join a company that values creativity and supports employee well-being with competitive pay and generous benefits.