VP, Core Experiences Product Leader

JPMorganChase; New York (NY); On-site; USD 133,000 - 215,000; Full time

Job summary

JPMorganChase in New York is seeking a Vice President, Core Experiences Product Manager to shape foundational experiences across self-service and assisted channels for small business cards. You will translate customer needs into scalable capabilities and own end-to-end delivery from discovery through launch.

You will lead cross-functional teams across product, design, data and technology, define the strategy and roadmap, establish success metrics, and drive improvements that increase

Qualifications

• 7+ years of product management experience developing and launching customer-facing products at scale.
• Experience leading products through the full product development lifecycle from discovery through launch and optimization.
• Experience simplifying complex customer problems and translating them into intuitive customer experiences.
• Ability to balance customer needs, business objectives, operational considerations, and technical constraints.
• Experience using experimentation and data-driven decision-making to guide product strategy and prioritization.
• Experience operating in large, matrixed organizations with strong stakeholder management and communication skills.

Responsibilities

• Define product vision, strategy, and roadmap for foundational customer experiences (including spend management, permissions and access, and account management).
• Identify customer pain points and opportunities to simplify and improve end-to-end journeys across self-service and assisted channels.
• Lead discovery, research, and requirements development in partnership with cross-functional teams.
• Drive end-to-end product delivery from concept through launch, including readiness, rollout, and post-launch iteration.
• Establish success metrics and use customer feedback, analytics, experimentation, and operational insights to inform prioritization decisions.
• Communicate product strategy, roadmap, progress, and trade-offs to stakeholders and senior leadership.

Skills

Product management

Lifecycle management

Data-driven decisions

Stakeholder management

Cross-functional collaboration

Job description

JPMorganChase in New York is seeking a Vice President, Core Experiences Product Manager to shape foundational experiences across self-service and assisted channels for small business cards. You will translate customer needs into scalable capabilities and own end-to-end delivery from discovery through launch.

You will lead cross-functional teams across product, design, data and technology, define the strategy and roadmap, establish success metrics, and drive improvements that increase