VP, Co-Brand CX Strategy & Insights

JPMorgan Chase; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase is seeking a Vice President, Customer Experience Strategy in the Co-brand Product Strategy team to lead governance and turn insights into measurable improvements across the customer journey. You'll shape how opportunities are identified, prioritized, tracked, and measured, translating data into actions that enhance end-to-end experiences across co-brand programs.

This role requires collaboration with enterprise teams and senior leaders to drive prioritized, data-driven

Qualifications

• Bachelor's degree required.
• 6+ years in customer experience, product strategy, analytics, or program leadership.
• Experience leading cross-functional programs with governance and measurement.
• Ability to translate signals into executive recommendations.
• Strong analytical skills and dashboards/self-service reporting.

Responsibilities

• Govern the co-brand customer experience program with priorities, cadence, standards, and success measures.
• Integrate customer signals to identify key needs and pain points.
• Define frameworks, taxonomy, measurement, and reporting to track top opportunities.
• Partner with enterprise teams to share data, analytics, and AI-enabled insights tools.
• Translate insights into clear recommendations and prioritized opportunities for roadmaps.
• Lead governance and executive reviews, surfacing priorities and risks.
• Represent co-brand perspectives in cross-business forums to inform broader priorities.

Skills

Cross-functional leadership

Stakeholder management

Analytics

Dashboards

Executive reporting

AI-enabled insights

Portfolio governance

Problem solving

Education

Bachelor's degree

Job description

JPMorgan Chase is seeking a Vice President, Customer Experience Strategy in the Co-brand Product Strategy team to lead governance and turn insights into measurable improvements across the customer journey. You'll shape how opportunities are identified, prioritized, tracked, and measured, translating data into actions that enhance end-to-end experiences across co-brand programs.

This role requires collaboration with enterprise teams and senior leaders to drive prioritized, data-driven