VP, Core Experiences for Small Business Cards

JPMorgan Chase; New York (NY); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health benefits

On-site wellness centers

Retirement plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase is seeking a Vice President, Product Manager to define and deliver foundational experiences for small business card products. You will partner with product, design, data, and technology teams to simplify complex journeys across self-service and assisted channels, from discovery to launch and optimization.

You will leverage customer feedback, analytics, and operational insights to shape strategy, drive measurable outcomes, and improve engagement and self-service adoption across a

Qualifications

• 7+ years of product management experience delivering customer-facing products at scale.
• Experience leading products through full lifecycle from discovery to optimization.
• Experience translating complex problems into intuitive customer experiences.

Responsibilities

• Define product vision, strategy, and roadmap for foundational experiences across self-service and assisted channels.
• Identify pain points and opportunities to simplify end-to-end journeys.
• Lead discovery, research, and requirements with cross-functional teams.
• Drive end-to-end delivery from concept to launch and iterations post-launch.
• Establish success metrics and use data, analytics, and customer insights for prioritization.
• Communicate strategy, roadmap, and trade-offs to senior leadership and stakeholders.

Skills

Product management

Cross-functional leadership

Data-driven decision making

Stakeholder management

Experimentation

Financial services experience

Job description

JPMorgan Chase is seeking a Vice President, Product Manager to define and deliver foundational experiences for small business card products. You will partner with product, design, data, and technology teams to simplify complex journeys across self-service and assisted channels, from discovery to launch and optimization.

You will leverage customer feedback, analytics, and operational insights to shape strategy, drive measurable outcomes, and improve engagement and self-service adoption across a