VP, Content Design: Transforming Offer Experiences

JPMorgan Chase & Co.; Plano (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Vice President of Content Design within Consumer Bank Offer Experiences to lead content strategies for inclusive, usable product experiences.

You will partner with design, research, analytics, and product teams to shape narratives across digital offers and optimize the customer journey. You will drive innovative solutions for complex problems, guide content architecture, and contribute to scalable experiences across channels, ensuring clarity and accessibility

Qualifications

• 5+ years of experience in content design, editing, strategy, process, and architecture for digital products and platforms
• Design effective content architecture for enhanced user experience and easy navigation
• Storytelling skills to clarify complex concepts for diverse audiences
• Extensive experience facilitating workshops for product and experience design
• Advanced technical literacy with content platforms and their UX impact
• Experience creating content for customer-facing marketing, ecommerce, or digital product experiences
• Ability to use customer insights, experimentation, and performance data to inform and optimize digital experiences; strong cross-functional collaboration skills

Responsibilities

• Develop and implement content design strategies for multiple product components, aligning with business requirements and UX goals
• Facilitate end-to-end discovery workshops with designers to understand narrative and content architecture
• Use content models and taxonomies to structure digital content guiding customers through experiences
• Collaborate with cross-product teams to ensure consistent voice across products and services
• Champion inclusive language for a diverse audience across the customer journey
• Shape compelling narratives across marketing and product experiences to communicate offers clearly
• Partner with research, analytics, marketing, product, and design to test and optimize experiences
• Present strategies through storytelling to align stakeholders with customer needs and goals
• Explore AI-assisted tools to accelerate content development while maintaining quality

Skills

Content design

Editing

Strategy

Narrative storytelling

Workshop facilitation

Cross-functional collaboration

Content architecture

Job description

JPMorgan Chase & Co. is seeking a Vice President of Content Design within Consumer Bank Offer Experiences to lead content strategies for inclusive, usable product experiences.

You will partner with design, research, analytics, and product teams to shape narratives across digital offers and optimize the customer journey. You will drive innovative solutions for complex problems, guide content architecture, and contribute to scalable experiences across channels, ensuring clarity and accessibility