VP, Clinical Call Center Operations & Growth

Fuze Health Inc.; Pennsylvania; On-site; USD 180,000 - 300,000; Full time

Benefits offered by this job

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

STD/LTD insurance

FSA/HSA

Commuter benefits

Paid holidays

Parental leave

Job summary

Fuze Health seeks an accomplished executive to lead Clinical Call and Operations across a large-scale, multi-site/pharmacy-oriented organization. You will guide strategy, governance, and execution for 24/7 operations with a focus on patient engagement and regulatory compliance.

Ideal candidates have 10+ years in senior clinical call center or pharmacy operations, strong change-management skills, and a track record of scaling remote/hybrid teams while maintaining quality and cost control.

Qualifications

• 10+ years of progressive executive experience leading clinical call centers, clinical operations, or pharmacy operations.

Responsibilities

• Oversee and direct the Clinical Call and Clinical Operations vertical across legacy TruePill and Alto, representing a unified workforce of 450+ agents.
• Drive operational maturity, patient engagement, and high-priority clinical initiatives.
• Direct staffing and capacity strategies for 450+ care professionals to balance cost, service, quality, and growth.
• Ensure high-quality, standardized performance across a large work-from-home team and modernize SOPs.
• Maintain regulatory compliance with state boards and DEA standards.
• Lead continuous improvement initiatives to boost productivity and efficiency.

Skills

Executive leadership

Operations leadership

Staffing & capacity planning

Regulatory compliance

Change management

Education

Pharmacy degree (RPh)

Job description

Fuze Health seeks an accomplished executive to lead Clinical Call and Operations across a large-scale, multi-site/pharmacy-oriented organization. You will guide strategy, governance, and execution for 24/7 operations with a focus on patient engagement and regulatory compliance.

Ideal candidates have 10+ years in senior clinical call center or pharmacy operations, strong change-management skills, and a track record of scaling remote/hybrid teams while maintaining quality and cost control.