VP, Client Success & Growth (Healthcare Data)

Datavant; Olympia (WA); On-site; USD 180,000 - 225,000; Full time

Job summary

Datavant is hiring a Senior Director, Client Success to lead strategy and performance across a broad account portfolio. You will partner with executives up to the C-suite to translate market insight into proactive strategy, and build scalable talent, governance, and processes for high-quality outcomes.

You will guide strategy across accounts, manage delivery across implementations, renewals, and growth, and drive a data-driven culture with KPIs aligned to corporate growth.

Qualifications

• 10+ years of progressive experience in client success, account management, or strategic consulting within healthcare.
• 5+ years of people leadership managing managers or multi-level teams.
• Deep subject-matter expertise in Risk Adjustment and Retrieval processes, SLA frameworks, and the Payer/Provider/Vendor ecosystem; working knowledge of HIPAA and healthcare data privacy requirements.
• Demonstrated success managing executive-level relationships within large, complex enterprise accounts.
• Proven track record owning revenue, retention, and growth targets for a multi-million-dollar portfolio.
• Experience building and scaling talent strategies, succession plans, and performance standards across multi-level teams.
• Strong financial acumen; able to translate data and market insight into strategy, investment decisions, and risk mitigation.
• Advanced proficiency with data/BI tools (e.g., Excel, Power BI, SQL) and the ability to translate complex metrics into executive-ready narratives.
• Exceptional presentation, negotiation, and executive communication skills; comfortable driving alignment across Sales, Product, Operations, and Technology leadership.
• Demonstrated ability to lead through organizational change, ambiguity, and competing priorities.
• BA/BS degree or equivalent experience; advanced degree a plus.

Responsibilities

• Guide strategy across accounts within your scope aligning client roadmaps to Datavant corporate and Business Unit priorities.
• Anticipate market shifts, regulatory changes, and competitive pressures, translating insight into proactive, scalable strategies.
• Guide the team in prioritizing high-impact initiatives, balancing financial performance, operational feasibility, and long-term client value.
• Identify and act as a change agent for business process improvements — leveraging process engineering, AI, Business Intelligence, and Third-Party Organization (TPO) partnerships to drive transformation.
• Lead, coach, and develop a team of CSMs, Senior CSMs, and Managers, setting a clear vision and driving alignment across large, complex teams.
• Build scalable talent strategies, succession plans, and performance standards that elevate the broader Client Success organization.
• Engage regularly with executive stakeholders, internally and externally, influencing outcomes and serving as a strategic connector across functions.
• Excel at talent acquisition, including onboarding and retention, to continually raise the talent bar.
• Own executive relationships across the account portfolio, acting as a trusted advisor to stakeholders up to the C-suite.
• Oversee delivery strategy across implementations, renewals, growth, and escalations, ensuring a consistent, high-quality client experience.
• Coach leaders to deliver compelling executive presentations, manage change effectively, and drive alignment through clear, outcome-focused communication.
• Apply deep healthcare, risk adjustment, and retrieval expertise to shape client strategy and identify expansion opportunities across complex enterprise accounts.
• Own full-cycle management of a portfolio of accounts, achieving revenue, retention, and growth goals through effective execution and partnership plans.
• Connect industry trends, product capabilities, and financial performance to long-term growth plans; leverage financial awareness to translate strategy into action.
• Partner cross-functionally with Sales, Product, and Operations leadership to influence roadmap decisions and drive sustainable revenue and retention outcomes.
• Be accountable for execution across the full account portfolio ensuring operational efficiency, delivery excellence, and predictable results.
• Establish governance models and scalable frameworks that drive consistency across the Business Unit.
• Take decisive action to remove systemic barriers, resolve high-impact issues, and ensure commitments translate into measurable client value.
• Champion a data-driven culture across large portfolios, setting KPIs that align client performance with corporate growth goals.
• Use analytics and financial insights to inform strategy, mitigate risk, and optimize outcomes.
• Use data to tell a story and deliver compelling, executive-ready presentations that influence key stakeholders.
• Coach the team to leverage data effectively, translating complex metrics into clear executive narratives that influence decisions and future direction.

Skills

Client Success Leadership

Executive relationships

Healthcare data/BI

Power BI

SQL

Excel

Revenue retention growth

Strategic thinking

Education

BA/BS degree in business/healthcare

MBA or advanced degree (plus)

Tools

Excel

Power BI

SQL

Job description

Datavant is hiring a Senior Director, Client Success to lead strategy and performance across a broad account portfolio. You will partner with executives up to the C-suite to translate market insight into proactive strategy, and build scalable talent, governance, and processes for high-quality outcomes.

You will guide strategy across accounts, manage delivery across implementations, renewals, and growth, and drive a data-driven culture with KPIs aligned to corporate growth.