Senior Director, Client Success — Strategy & Growth Leader

Datavant

United States

On-site

USD 180,000 - 225,000

Full time

3 days ago

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Job summary

Datavant seeks a Senior Director, Client Success to lead client experience strategy across a large portfolio, owning strategic direction, financial performance, and long-term retention with scalable governance and cross-functional alignment with Sales, Product, Operations, and Technology.

The role requires 10+ years in client success or related fields and 5+ years of people leadership, plus strong data/BI fluency (Excel, Power BI, SQL) to translate market insight into action for executive

Qualifications

10+ years in client success, account management, or strategic consulting in healthcare or related data/tech.
5+ years of people leadership managing managers or multi-level teams.
Deep expertise in risk adjustment and retrieval processes; HIPAA knowledge.
Proven track record owning revenue, retention, and growth targets in large accounts.

Responsibilities

Lead client experience strategy across the full account portfolio and senior stakeholders.
Coach and develop a scalable team of CSMs and managers; build talent strategies.
Oversee delivery strategy across implementations, renewals, growth, and escalations.
Translate market insight into proactive strategy and cross-functional roadmaps.
Influence roadmap decisions with Sales, Product, and Operations leadership.
Deliver executive-ready presentations and drive data-driven decisions.