Strategic Leader, Healthcare Client Success

Datavant; Lansing (MI); On-site; USD 180,000 - 225,000; Full time

Job summary

Datavant is seeking a Senior Director of Client Success to lead strategy and team performance across a broad account portfolio. You will own client relationships with executives, align roadmaps to company priorities, and drive revenue retention and growth.

You will guide strategy, build scalable talent practices, and partner with Sales, Product, and Operations to translate market insights into proactive, actions‑oriented plans.

Qualifications

• 10+ years of progressive client success, account management, or strategic consulting within healthcare or data/tech.
• Deep subject‑matter expertise in Risk Adjustment and Retrieval processes; HIPAA knowledge.
• Experience managing executive-level relationships up to the C-suite.

Responsibilities

• Lead client experience strategy across a large portfolio and maintain high retention.
• Coach and develop teams of CSMs, Managers, and Senior CSMs to standardize performance.
• Own revenue, retention, and growth targets for multi-million‑dollar accounts.
• Partner with Sales, Product, and Operations to influence roadmap and outcomes.

Skills

Strategic leadership

Client success management

Executive stakeholder management

Cross-functional collaboration

Data storytelling

Financial acumen

Mentoring & coaching

Public speaking

Education

BA/BS in relevant field

Advanced degree a plus

Tools

Excel

Power BI

SQL

Job description

Datavant is seeking a Senior Director of Client Success to lead strategy and team performance across a broad account portfolio. You will own client relationships with executives, align roadmaps to company priorities, and drive revenue retention and growth.

You will guide strategy, build scalable talent practices, and partner with Sales, Product, and Operations to translate market insights into proactive, actions‑oriented plans.