Senior CCaaS & CX Growth Executive

Ttecdigital; Austin (TX); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Annual incentive program

Medical, dental, vision

Job summary

TTEC Digital is seeking a high-performing Sr. Sales Executive to drive new logo growth across CCaaS and CX solutions.

This hunter-focused, individual contributor role targets enterprise and upper mid-market organizations, requiring a proven track record selling complex tech and services. You will build executive relationships, manage multi-stakeholder sales cycles from discovery to close, and collaborate with Solution Architects, Consulting, Delivery, and Partners to tailor customer solutions

Qualifications

• 10+ years of mid market to enterprise consultative solution-selling experience.
• 4+ years sales experience in CCaaS, Contact Center, CX, SaaS, Customer Service Technology.
• Proven success generating net-new business opportunities and closing complex enterprise deals.
• Experience managing multi-stakeholder sales processes with enterprise organizations.
• Strong understanding of customer experience operations, contact center modernization, cloud migration, AI, automation, or related technologies.
• Ability to engage executive decision-makers and influence business outcomes.
• Experience coordinating cross-functional teams throughout the sales process.
• Strong presentation, negotiation, communication, and relationship-building skills.

Responsibilities

• Generate new business revenue through the sale of CCaaS, AI, customer experience, and digital transformation solutions
• Develop and execute strategic account plans to identify and penetrate target accounts
• Prospect and create pipeline through outbound activities, partnerships, networking, referrals
• Engage executive stakeholders, including CIOs, COOs, CX leaders, Contact Center leaders, and Operations executives
• Lead complex sales cycles from discovery through contract negotiation and close; collaborate with solution teams
• Position multi-vendor CCaaS and CX solutions aligned to customer objectives
• Manage sales opportunities, forecasting, and pipeline activity in CRM
• Respond to RFPs, develop business cases, and present to executives
• Consistently achieve or exceed annual revenue and quota targets
• Establish trusted advisor relationships with customers and technology partners

Skills

Consultative selling

Enterprise sales

Relationship building

Executive engagement

Pipeline development

Negotiation

Cross-functional collaboration

Tools

CRM systems

Job description

TTEC Digital is seeking a high-performing Sr. Sales Executive to drive new logo growth across CCaaS and CX solutions.

This hunter-focused, individual contributor role targets enterprise and upper mid-market organizations, requiring a proven track record selling complex tech and services. You will build executive relationships, manage multi-stakeholder sales cycles from discovery to close, and collaborate with Solution Architects, Consulting, Delivery, and Partners to tailor customer solutions