Remote VP, Client Success – Communications

TTEC; Austin (TX); Remote; USD 170,000 - 200,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Health accounts

Income protection

PTO & Wellness

Job summary

TTEC in Austin, TX is seeking a VP, Client Success who will lead a specialized client portfolio across communications clients, driving profitable growth and serving as a strategic partner. The role can be remote or at the Austin principal place of business.

You will oversee cross-functional teams, manage senior client relationships, and translate market trends into digitized offerings while maintaining alignment with corporate objectives and financial performance.

Qualifications

• 15+ years of business leadership experience in customer experience
• In depth knowledge of customer experience with communications clients
• Ability to translate vision into strategy and execution
• Strong understanding of sales processes, contact center operations, and financial metrics
• Proven success influencing and leading in matrix organizations
• Experience serving large Fortune 500 clients in fast-paced environments
• Able to galvanize teams and balance leadership with collaboration

Responsibilities

• Act as a visionary for your client portfolio with an in-depth understanding of CX delivery and technology-enabled solutions
• Have full P&L responsibility and meet/exceed annual financial goals
• Lead development of short and long-term business strategy including expanded offerings and geo expansion
• Review client relationships to ensure best practices for retention and growth
• Create strategy for business growth and oversee sales, business development, and delivery in TTEC Engage
• Build and sustain internal and external relationships at senior levels
• Collaborate with other portfolio leaders to share best practices and identify opportunities

Skills

Strategic leadership

Customer experience

Sales process knowledge

Operations management

Matrix teamwork

Fortune 500 experience

Vision & execution

Job description

TTEC in Austin, TX is seeking a VP, Client Success who will lead a specialized client portfolio across communications clients, driving profitable growth and serving as a strategic partner. The role can be remote or at the Austin principal place of business.

You will oversee cross-functional teams, manage senior client relationships, and translate market trends into digitized offerings while maintaining alignment with corporate objectives and financial performance.