VP, Client Service Leadership & Strategy

BNY; Boston (MA); On-site; USD 180,000 - 260,000; Full time

Job summary

BNY in Boston/New York seeks a Vice President, Client Service to lead and elevate service delivery for strategic clients. You will serve as a key liaison across Operations, Technology and product teams, translating client needs into actionable improvements and ensuring high-impact outcomes.

You will build strong relationships with senior client and business leaders, monitor service quality, and drive analytics to inform decisions while guiding service evolution and ensuring an exceptional client

Qualifications

• Proven experience managing large, complex client accounts
• Ability to resolve non-routine client issues and drive business results
• Deep knowledge of products/services across multiple geographies

Responsibilities

• Lead client service delivery for strategic accounts
• Act as central escalation point across Operations, Technology and service delivery
• Develop relationships with senior client and business leaders
• Monitor client experience and service quality, and drive improvements
• Provide analytics and transparency into service performance
• Guide service evolution based on client requirements

Skills

Client relationship management

Strategic thinking

Executive communication

Education

Bachelor's degree or equivalent

Job description

BNY in Boston/New York seeks a Vice President, Client Service to lead and elevate service delivery for strategic clients. You will serve as a key liaison across Operations, Technology and product teams, translating client needs into actionable improvements and ensuring high-impact outcomes.

You will build strong relationships with senior client and business leaders, monitor service quality, and drive analytics to inform decisions while guiding service evolution and ensuring an exceptional client