Chief Client Service & Experience Officer

BNY; Devon (PA); On-site; USD 160,000 - 210,000; Full time

Benefits offered by this job

Paid vacation

Sick time

Volunteer time

401(k) plan

Medical insurance

Dental insurance

Vision insurance

Basic life insurance

Discretionary incentive awards

Job summary

BNY in Berwyn, PA seeks a Vice President in Client Service Management to act as a senior liaison between clients and the organization, shaping world‑class service across multiple products and influencing internal stakeholders.

You will resolve complex issues, partner with Operations, Product, and Technology, and lead efforts to evolve service models, monitoring satisfaction and identifying opportunities for client growth.

Qualifications

• Bachelor's degree in Finance, Business Administration, or related field (or equivalent experience).
• MBA preferred for advanced leadership.
• 5–7 years in institutional financial services or equivalent.
• Strong client relationship management and communication skills.

Responsibilities

• Serve as point of contact to clients on service issues and help develop strategies for world‑class client service across multiple products.
• Collaborate with clients and internal stakeholders to align needs with BNY's commercial strategy.
• Partner with Data, Insights & Analytics to identify trends and opportunities to improve service.
• Deliver exceptional service across all products and monitor client satisfaction.
• Resolve complex issues across products by coordinating with Operations, Client Coverage, Product, and Technology teams.

Skills

Client relationship management

Problem solving

Verbal and written communication

stakeholder influence

Education

Bachelor's degree in Finance or Business Administration

MBA preferred

Job description

BNY in Berwyn, PA seeks a Vice President in Client Service Management to act as a senior liaison between clients and the organization, shaping world‑class service across multiple products and influencing internal stakeholders.

You will resolve complex issues, partner with Operations, Product, and Technology, and lead efforts to evolve service models, monitoring satisfaction and identifying opportunities for client growth.