VP, Client Partner

Merkle; Princeton (NJ); Hybrid; USD 197,000 - 230,000; Full time

Benefits offered by this job

medical

dental

vision

life insurance

disability

401k

paid time off

holidays

sick leave

parental leave

Job summary

Merkle is seeking a Vice President, Client Partner to lead a portfolio of strategic accounts generating $5M to $30M+ in annual revenue from Princeton, NJ. The role requires regular onsite presence with hybrid flexibility and a strong track record in CXM, CRM, Loyalty, data analytics, and digital marketing across B2B and enterprise AI spaces.

The ideal candidate has 15+ years in client services or account leadership with P&L responsibility and experience collaborating with major partners such as

Qualifications

• 15+ years of client services or account leadership with P&L responsibility.
• Deep knowledge of CXM, CRM, Loyalty, Data and Analytics, Digital Marketing, B2B, Enterprise AI and Martech.
• Experience with alliance partners such as Adobe, Salesforce, Google, AWS and Braze.

Responsibilities

• Defend revenue base and drive expansion through cross-sell and new buying centers.
• Set and own account strategy; manage executive-level client relationships.
• Oversee contracts, pricing, forecasting, and overall margin quality.
• Coordinate delivery and sales teams to ensure client satisfaction and growth.

Skills

CXM

CRM

Loyalty

Data analytics

Digital marketing

B2B

Enterprise AI

Martech

Education

Bachelor's degree

Job description

Vice President, Client Partner role responsible for leading a portfolio of strategic accounts generating $5M to $30M+ in annual revenue. Accountable for client satisfaction, revenue retention, margin quality, forecast accuracy, and growth. Requires defending revenue base against erosion and driving expansion through cross-sell and new buying centers. Must set and own account strategy, hold executive-level client relationships, manage commercial aspects including contracts and pricing, and coordinate delivery and sales teams. Requires 15+ years experience in client services or account leadership with P&L responsibility, strong commercial acumen, and deep knowledge of CXM, CRM, Loyalty, Data and Analytics, Digital Marketing, B2B, Enterprise AI, and Martech. Experience with alliance partners such as Adobe, Salesforce, Google, AWS, and Braze preferred. Bachelor's degree required. This is a hybrid remote role requiring regular onsite presence at client location in Princeton, NJ. Salary range $197,225 - $230,000 plus discretionary incentives.

• medical
• dental
• vision
• life insurance
• disability
• 401k
• paid time off
• holidays
• sick leave
• parental leave