VP, Account Management

Ladders; United States; Remote; USD 160,000 - 200,000; Full time

Benefits offered by this job

Direct impact on company growth

Remote work for US-based candidates

Career advancement

Job summary

Ladders is seeking a VP, Account Management to build and scale a new function that drives retention, expansion, and long-term customer value. This leader will partner with Customer Experience, Marketing, and other internal stakeholders to strengthen account health and drive revenue growth.

Reporting directly to the Chief Revenue Officer, this leader will shape team structure, operating rhythms, and commercial strategy in a fast-growing environment. Location is remote for US-based candidates only.

Qualifications

• Bachelor's degree or equivalent in business, sales, or related field.
• 10+ years in Account Management or Customer Success, with at least 5 years in a leadership role.
• Experience building an Account Management function from the ground up.
• Proven track record of owning renewal and expansion quotas.
• Strong executive presence and ability to manage C-suite relationships.

Responsibilities

• Build and develop the Account Management function from scratch, including team structure and onboarding.
• Own the full renewal book and ensure forecasting and execution.
• Drive expansion revenue through upselling and add-on product sales.
• Create expansion playbooks for fulfillment and commerce product suites.
• Design compensation structures to incentivize renewals and expansions.
• Collaborate with Customer Experience for smooth account transitions and visibility on health.

Skills

Account Management leadership

Renewal & expansion forecasting

Executive presence

CRM Systems

Team building

Education

Bachelor's degree or equivalent

Tools

CRM systems

Job description

For our client, we are seeking a VP, Account Management to join the team of a leader in the Transportation space.

This leader will build and scale a new Account Management function that supports retention, expansion, and long-term customer value. The role will partner closely with Customer Experience, Marketing, and other internal stakeholders to strengthen account health and drive revenue growth. Reporting directly to the Chief Revenue Officer, this leader will help shape team structure, operating rhythms, and commercial strategy in a fast-growing environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $160,000 – $200,000 annually

Responsibilities

• Build and develop the Account Management function from scratch, including team structure and onboarding
• Take ownership of the full renewal book and ensure accurate forecasting and execution
• Drive expansion revenue through upselling and add-on product sales
• Create expansion playbooks for both traditional fulfillment and the company's commerce product suite
• Design compensation structures for the Account Management team that incentivize renewals and expansions
• Collaborate with Customer Experience to ensure smooth account transitions and shared visibility on account health

Qualifications

• Bachelor's degree or equivalent experience in business, sales, or a related field
• 10+ years in Account Management or Customer Success, with at least 5 years in a leadership role
• Experience building an Account Management or Customer Success function from the ground up
• Proven track record of owning renewal and expansion quotas
• Strong executive presence and ability to manage C-suite relationships in complex environments
• Proficient in CRM systems and renewal forecasting metrics

Benefits

• Opportunity to build a new team and function from the ground up
• Direct impact on company growth and customer retention strategies
• Collaboration with cross-functional teams including Customer Experience and Marketing
• Leadership role reporting directly to the Chief Revenue Officer
• Potential for significant career advancement in a rapidly growing company

Our client is an equal opportunity employer.