Senior Vice President Client Services

Crandall Associates, Inc.; United States; Sur place; USD 180 000 - 280 000; Plein temps

Résumé du poste

Crandall Associates, Inc. seeks an accomplished Senior Vice President, Client Services to lead strategic direction, growth, and satisfaction across key client relationships. You will shape marketing, analytics, and fulfillment strategies to drive measurable outcomes.

You will own revenue growth and P&L for a defined portfolio, sponsor executive governance, and partner with Sales and Solution leaders to expand capabilities across digital, data, CX, and logistics.

Qualifications

• 12+ years of client services leadership in marketing, customer engagement, digital agency, or data-driven service organizations.
• Proven experience managing large portfolios and growing strategic accounts.
• Strong business acumen with P&L ownership and executive communication skills.

Responsabilités

• Serve as executive sponsor for major accounts to drive retention, growth and satisfaction.
• Develop deep understanding of clients’ business models and customer strategies.
• Identify opportunities to improve customer experience, lifecycle value and marketing ROI.
• Lead executive-level engagement including governance and strategic planning rhythms.
• Own revenue growth and financial performance for an assigned portfolio with P&L accountability.
• Partner with Sales and Solution leaders to expand scope across digital, data, CX, fulfillment, and advisory capabilities.
• Build long-term account plans and forecasting for revenue growth.
• Translate client needs into actionable marketing, analytics, and omnichannel execution strategies.
• Drive operational efficiencies and continuous improvement using data-driven decision making.

Connaissances

Executive leadership

CRM analytics

Data analytics

Cross-functional leadership

Outils

CRM platforms

Marketing automation

Analytics platforms

Description du poste

The client’s Senior Vice President, Client Services leads the strategic direction, growth, and satisfaction of key client relationships. This executive is accountable for delivering measurable marketing and customer experience outcomes through integrated data, digital marketing, analytics, and fulfillment solutions, combining consultative leadership, operational excellence, and commercial growth to serve as a proactive partner.

Key responsibilities include serving as an executive sponsor for major accounts to drive retention, growth, and satisfaction, developing deep understanding of clients’ business models and customer strategies, and identifying opportunities to improve customer experience, lifecycle value, and marketing ROI. The role also involves leading executive-level engagement (including governance and strategic planning rhythms), owning revenue growth and financial performance for an assigned portfolio with accountability for P&L, partnering with Sales and Solution leaders to expand scope across digital, data, CX, fulfillment, and advisory capabilities, and building long-term account plans and forecasting revenue.

The role translates client needs into actionable marketing, analytics, and omnichannel execution strategies while ensuring timely and high-quality delivery across multi-disciplinary teams. The Senior Vice President will drive operational efficiencies and continuous improvement using data-driven decision-making, champion compliance with security, privacy, and quality standards, and lead and develop Client Directors/Managers and cross-functional delivery partners. Qualifications include 12+ years of client services leadership in marketing, customer engagement, digital agency, or data-driven service organizations; proven experience managing large portfolios and growing strategic accounts; strong business acumen with P&L ownership; expertise across relevant CRM, data analytics, digital media, marketing automation, CX/contact centers, and fulfillment/logistics; and strong executive communication and relationship-building skills, with the ability to lead cross-functional teams in a matrixed environment.