Remote VP, Client Partner — Strategic Growth & Retention

Merkle Inc.; Princeton (NJ); Hybrid; USD 197,000 - 230,000; Full time

Benefits offered by this job

Medical, vision, dental insurance

Short-term and long-term disability

Flexible paid time off

At least 15 paid holidays per year

Paid sick and safe leave

Job summary

Merkle Inc. is seeking a Vice President, Client Partner to own the commercial result and strategy for a portfolio of strategic accounts.

You will oversee client relationships at the highest decision-making level, align delivery and sales, and drive retention and growth across integrated capabilities. You will manage a $5M–$30M+ annual net revenue portfolio, working with Adobe, Google, Salesforce, AWS, and Braze partnerships, and report to the SVP, Growth Officer.

Qualifications

• 15+ years of progressive experience in client services or enterprise account leadership with P&L accountability.
• Experience owning $20M+ books and leading complex engagements across industries.
• Executive relationships held personally at CMO/CIO/CFO level.
• Deep knowledge of CXM/CRM, Loyalty, Data & Analytics, Identity, Digital Marketing, Content Supply Chain, B2B, and Enterprise AI/Martech.

Responsibilities

• Own a portfolio of strategic accounts end-to-end: client satisfaction, revenue retention, margin quality, forecast accuracy, and growth.
• Defend the contracted revenue base against scope erosion and competitive displacement; re-underwrite value quarterly.
• Drive revenue expansion through cross-sell, adjacent-scope extension, and new buying centers.
• Set and own the account strategy and growth plan; chair a single, current written plan for all functions.
• Hold executive relationships at the altitude of budget decisions and map stakeholder coverage.
• Navigate multi-stakeholder environments and adapt approaches to buyer styles.
• Manage all commercial aspects: contracts, pricing, profitability, forecasting, and AR; keep Salesforce current.
• Bridge Delivery with Account and Program Management for a seamless client experience.
• Partner with Alliance leaders on joint planning and co-sell motions.

Skills

P&L accountability

Executive relationships

CXM/CRM knowledge

AI / Martech awareness

Alliance experience

Strategic account leadership

Education

Bachelor’s degree

Advanced degree a plus

Job description

Merkle Inc. is seeking a Vice President, Client Partner to own the commercial result and strategy for a portfolio of strategic accounts.

You will oversee client relationships at the highest decision-making level, align delivery and sales, and drive retention and growth across integrated capabilities. You will manage a $5M–$30M+ annual net revenue portfolio, working with Adobe, Google, Salesforce, AWS, and Braze partnerships, and report to the SVP, Growth Officer.