VP, Client Partner — Growth & Strategy (Remote)

Merkle Italia; Northern (KY); Hybrid; USD 600,000 - 1,000,000; Full time

Job summary

Merkle is seeking a VP, Client Partner to own strategic accounts end-to-end, ensuring retention, margin health, and growth across multi-service lines. You will defend revenue, expand with cross-sell, and map executive relationships at the CMO/CIO/CFO level, guiding teams to a single written plan.

You will lead enterprise client strategy with partners across Martech, CXM, Loyalty, and AI, coordinating with alliance teams to drive co-sell motions and measurable outcomes.

Qualifications

• 15+ years of experience in client services or enterprise account leadership with P&L responsibility.
• Proven track record owning $20M+ books and leading multi-service engagements.
• Executive relationships with CMO/CIO/CFO at senior levels.
• Deep knowledge of CXM/CRM, Loyalty, Data & Analytics, Identity, Digital Marketing and AI/Martech.
• Ability to lead cross-functional teams and maintain commercial accountability.

Responsibilities

• Own a portfolio of strategic accounts end-to-end: satisfaction, retention, margin, and growth.
• Defend contracted revenue base against scope erosion and competitive displacement.
• Drive revenue expansion through cross-sell, adjacent scope, and new buying centers.
• Set and own the account strategy and growth plan; chair the written plan across teams.
• Maintain executive relationships at CMO, CIO, and CFO levels, mapping coverage.
• Manage all commercial aspects: contracts, pricing, forecasts, AR, and Salesforce hygiene.
• Coordinate with Alliance leaders on joint planning and co-sell motions.
• Lead cadence: Innovation Days, Discovery Workshops, Executive Business Reviews.

Skills

Executive relationships

P&L ownership

CXM/CRM knowledge

Multi-stakeholder navigation

Strategic account leadership

Alliance/partnership experience

Salesforce proficiency

Tools

Salesforce

Adobe

Google

AWS

Job description

Merkle is seeking a VP, Client Partner to own strategic accounts end-to-end, ensuring retention, margin health, and growth across multi-service lines. You will defend revenue, expand with cross-sell, and map executive relationships at the CMO/CIO/CFO level, guiding teams to a single written plan.

You will lead enterprise client strategy with partners across Martech, CXM, Loyalty, and AI, coordinating with alliance teams to drive co-sell motions and measurable outcomes.