Vice President, Client Operations Manager

BNY; New York (NY); On-site; USD 150,000 - 190,000; Full time

Job summary

BNY in New York is seeking a Vice President, Client Operations Manager to lead the client operations and reporting team, driving continuous improvement and excellence in service delivery.

You will develop and implement strategies to enhance client service, collaborate with cross‑functional groups to streamline processes, serve as the primary client contact, monitor performance metrics, and ensure regulatory and internal policy compliance.

Qualifications

• Bachelor’s degree required in business, finance, or related field.
• Typically 4–7 years of experience and 0–1 year of management experience.
• Experience in operations or client services is preferred.
• Strong leadership and interpersonal skills are essential.
• Excellent analytical and problem-solving abilities.

Responsibilities

• Lead the client operations and reporting team to drive continuous improvement.
• Develop and implement strategies to enhance client service delivery.
• Collaborate with cross-functional teams to streamline processes and reporting.
• Serve as the primary point of contact for key clients.
• Monitor performance metrics and implement corrective actions.
• Ensure compliance with regulatory requirements and internal policies.

Skills

Leadership

Team management

Analytical thinking

Client communication

Education

Bachelor’s degree in Business Administration/Finance or related field

Job description

Vice President, Client Operations Manager

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

This role is located in New York, NY.

Responsibilities

• Lead the client operations and reporting team by fostering a culture of continuous improvement and excellence, ensuring alignment with BNY’s principles.
• Develop and implement strategies to enhance client service delivery by leveraging industry best practices and innovative solutions.
• Collaborate with cross‑functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting.
• Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise.
• Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions to enhance client satisfaction.
• Ensure compliance with regulatory requirements and internal policies, maintaining the highest standards of operational integrity and risk management.

Qualifications

• Bachelor’s degree in Business Administration, Finance, or a related field.
• Typically 4‑7 years of experience and 0‑1 years of management experience.
• Experience in an operational area and/or client services is preferred.
• Strong leadership and team management skills.
• Excellent analytical and problem‑solving abilities.
• Effective communication and interpersonal skills for client interaction and collaboration across teams.

About the Company

BNY is recognized as a top destination for innovators and champions of inclusion, where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance and welcome extraordinary members to our team.

EEO Statement

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.