Volunteer Programs Lead — Major Global Games

LA28 Olympic & Paralympic Games; Los Angeles (CA); On-site; USD 140,000 - 180,000; Full time

Job summary

LA28 seeks an experienced leader to direct the end-to-end volunteer journey for the Olympic and Paralympic Games, reporting to the Head of Volunteer Program. You will drive strategic planning across functions, oversee recruitment and deployments, and ensure readiness for Games-time operations with clear milestones and inclusive practices.

You will manage diverse internal and external partners, align timelines, and adapt processes as priorities shift.

Qualifications

• Minimum 7+ years in large-scale events, leading volunteer programmes and mass recruitment from planning to delivery.
• Bachelor's degree; or 7 years of equivalent experience in volunteer management and mass recruitment.
• Experience with MS Office.
• Strong stakeholder relationships, interpersonal communication and cross-functional collaboration, with experience leading, motivating and engaging large volunteer and staff teams.
• Experience with workforce systems, including CRM, recruitment, scheduling and rostering, and project tools supporting coordinated volunteer operations.
• Project management and on-time delivery across complex competing priorities, with sound judgment and clear communication as operational requirements evolve.

Responsibilities

• Lead strategic planning and delivery of the volunteer programme across functional areas for both the Olympic and Paralympic Games, ensuring alignment between programme objectives and operational needs.
• Oversee the end-to-end volunteer recruitment journey, establishing and implementing processes for pre-assignments, assignments, role allocations, offers and change management to support effective volunteer deployment.
• Align recruitment, engagement and deployment plans so functions, stakeholders and volunteers receive consistent information throughout programme delivery.
• Manage internal and external volunteer stakeholder relationships, aligning timelines, processes and expectations to support integrated programme delivery.
• Coordinate Games-time operational readiness through policies, procedures, risk and issue management, project tracking and reporting against delivery milestones.
• Perform other duties as required, with the role evolving over time and potentially including operational responsibilities during the Olympic and Paralympic Games.

Skills

MS Office

Stakeholder management

Cross-functional collaboration

Project management

Operational planning

Education

Bachelor's degree

Tools

CRM systems

Scheduling tools

Rostering tools

Job description

LA28 seeks an experienced leader to direct the end-to-end volunteer journey for the Olympic and Paralympic Games, reporting to the Head of Volunteer Program. You will drive strategic planning across functions, oversee recruitment and deployments, and ensure readiness for Games-time operations with clear milestones and inclusive practices.

You will manage diverse internal and external partners, align timelines, and adapt processes as priorities shift.