Manager, Volunteer Experience

la28careers; Los Angeles (CA); Vor Ort; USD 88.000 - 115.000; Teilzeit

Benefits dieser Stelle

Ownership of experience

Crew leadership

People-first culture

Games delivery role

Zusammenfassung

LA28 is seeking a Manager, Volunteer Experience to shape the volunteer journey for thousands of individuals from Pre-Games through Games-time. You will lead the Volunteer Experience Center operations, oversee the Volunteer Support Crew, and collaborate with the Volunteer Program team to deliver a comprehensive, rewarding volunteer experience.

You will manage day-to-day operations, coordinate staff, and develop engagement and recognition programs that motivate volunteers across all phases of the

Qualifikationen

• Minimum 5 years of experience in managing volunteer programs or related fields.
• Bachelor’s degree or equivalent experience in volunteer operations.
• Experience delivering live events of varying sizes.
• Strong problem-solving, communication, and organizational skills.
• Proficiency with Microsoft Office and CRM systems.

Aufgaben

• Plan and manage day-to-day operations of the Volunteer Experience Center.
• Lead Volunteer Support Crew and coordinate staff.
• Serve as primary point of contact at the VXC for volunteers and staff.
• Manage volunteer assessments and training activities.
• Develop and implement reward and recognition programs for volunteers.

Kenntnisse

Volunteer management

Customer service

Event operations

Workforce operations

People management

CRM systems

Microsoft Office

Ausbildung

Bachelor's degree

Tools

CRM systems

Microsoft Office

Jobbeschreibung

LA28 does not provide relocation assistance for any positions.

If you are based outside the Los Angeles area, we still welcome your application - we value talent from all geographic backgrounds and want to hear from you if you are able to work on-site in LA.

Role Purpose

You will help shape the volunteer experience for thousands of individuals that will support the 2028 Olympic and Paralympic Games, from Pre-Games preparation through to Games-time delivery. As Manager, Volunteer Experience, you will drive the end-to-end volunteer journey, with a focus on delivery of the operations at the Volunteer Experience Center (VXC). You will work in close collaboration with the wider LA28 Volunteer Program team to implement and deliver the multi-phased volunteer experience strategy. You will be the point-of-contact and lead for the Volunteer Support Crew, a group of pre-Games time volunteers, as well as operational staff. You will be responsible for planning and implementing day-to-day operations of the Volunteer Experience Center and building strong relationships with key stakeholders to ensure that every volunteer feels prepared and valued to successfully deliver the Games.

Key Responsibilities

• Plan and manage the day-to-day operations of the Volunteer Experience Center including leading the project timelines, logistics, schedules and resources to deliver a welcoming and engaging experience for volunteer candidates.
• Lead all Volunteer Support Crew operations and engagement efforts as well as coordinate a team of operational paid staff.
• Serve as the primary point of contact at the Volunteer Experience Center for the Volunteer Support Crew and operational staff to support in resolving any issues and to ensure a consistent experience.
• Manage the delivery of volunteer assessments including overseeing both the in person and virtual experience, assisting with associated training activities, and building volunteer engagement activities.
• Contribute to the development and implementation of a comprehensive volunteer reward and recognition program from Pre-Games to Games-time ensuring all LA28 volunteers are motivated and engaged throughout the journey.

Required Competencies

• Minimum 5 years of experience in managing volunteer programs, customer service, event operations, workforce operations, or a related field.
• Bachelor's degree; or 5 years of equivalent experience in leading volunteer programs, event operations, or workforce operations.
• Previous event and volunteer management experience, including hands-on operational experience delivering live events of different sizes.
• People management and customer service experience, with strong problem-solving skills and adaptability in a dynamic, fast-evolving environment.
• Strong written and verbal communication and exceptional organizational skills, with experience using Microsoft Office, databases, and CRM systems to manage volunteer information.

Valued Experience

• Previous major event experience in a volunteer, workforce, or operations role.
• Bilingual or multilingual language skills.
• Experience managing high-volume operations with large numbers of participants.
• Experience volunteering at events or in community programs.

What We Offer

• Real ownership of the experience that prepares thousands of pre-Games and Games-time volunteers.
• Leadership of a dedicated team of staff and Volunteer Support Crew.
• A people-first team that values care, energy, and collaboration.
• A central role in delivering the 2028 Olympic and Paralympic Games.

What This Role Means for the Games

Volunteers are the face of the Games, and your work prepares them to shine. The experience you deliver helps every volunteer arrive confident, supported, and proud to serve at the Olympic and Paralympic Games in Los Angeles.

Physical Requirements & Working Conditions

• This role is primarily an operational role located at the Volunteer Experience Center in Lincoln Heights, Los Angeles and will require mostly evening and weekend working hours.
• The role is not full-time in an office environment.
• Available to work onsite in our Downtown Los Angeles Office as required (non-operational/non- event periods only)
• When in office, the LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment.
• Hours of work will vary, but will primarily involve evenings, weekends, and holidays, especially during peak operational and event periods.
• Perform other duties as required; the role will evolve over time and may include operational responsibilities also during the Olympic and Paralympic Games.

Compensation

The annual base salary range for this position is $88,000 - $115,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent