Manager, Volunteer Support Services

Global Sports Jobs Limited; Los Angeles (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Real ownership of the experience

Leadership of a dedicated team

People-first culture

Central role in LA28 Games

Job summary

LA28 in Los Angeles seeks a Manager, Volunteer Experience to shape the volunteer journey for thousands supporting the 2028 Games, from Pre-Games preparation through Games-time delivery. The role drives end-to-end operations at the Volunteer Experience Centre and leads the Volunteer Support Crew and staff.

The position focuses on delivering a welcoming experience, coordinating assessments, and developing volunteer engagement and recognition programs to keep volunteers motivated and proud to serve

Qualifications

• Minimum 5 years of experience in managing volunteer programs or related fields.
• Bachelor's degree or 5 years equivalent experience in leading volunteer programs or operations.
• Experience delivering live events with volunteers and staff.

Responsibilities

• Plan and manage day-to-day operations of the Volunteer Experience Centre and lead timelines, logistics, schedules, and resources.
• Lead Volunteer Support Crew operations and coordinate a team of operational staff.
• Serve as main point of contact at the Centre for volunteers and staff, resolving issues for a consistent experience.
• Oversee volunteer assessments and both in-person and virtual experiences, including training activities.
• Develop and implement a volunteer recognition program from Pre-Games to Games-time.

Skills

People management

Customer service

Communication

Problem solving

Organization

Education

Bachelor's degree

Tools

Microsoft Office

CRM systems

Databases

Job description

About the Role

The Manager, Volunteer Experience will help shape the volunteer experience for thousands of individuals supporting the 2028 Olympic and Paralympic Games, from Pre-Games preparation through to Games-time delivery. The role drives the end-to-end volunteer journey, with a focus on delivery of operations at the Volunteer Experience Centre (VXC). The postholder works in close collaboration with the wider LA28 Volunteer Program team to implement and deliver the multi-phased volunteer experience strategy. They are the point of contact and lead for the Volunteer Support Crew, a group of pre-Games time volunteers, as well as operational staff. The role helps volunteers arrive confident, supported, and proud to serve at the Olympic and Paralympic Games in Los Angeles.

Key Responsibilities

• Plan and manage the day-to-day operations of the Volunteer Experience Centre, including leading project timelines, logistics, schedules, and resources to deliver a welcoming and engaging experience for volunteer candidates.
• Lead all Volunteer Support Crew operations and engagement efforts and coordinate a team of operational paid staff.
• Serve as the primary point of contact at the Volunteer Experience Centre for the Volunteer Support Crew and operational staff, supporting the resolution of issues and ensuring a consistent experience.
• Manage the delivery of volunteer assessments, including overseeing both the in-person and virtual experience, assisting with associated training activities, and building volunteer engagement activities.
• Contribute to the development and implementation of a comprehensive volunteer reward and recognition program from Pre-Games to Games-time, ensuring all LA28 volunteers are motivated and engaged throughout the journey.
• Perform other duties as required; the role will evolve over time and may include operational responsibilities during the Olympic and Paralympic Games.

Required Experience & Qualifications

• Minimum 5 years of experience in managing volunteer programs, customer service, event operations, workforce operations, or a related field.
• Bachelor's degree; or 5 years of equivalent experience in leading volunteer programs, event operations, or workforce operations.
• Previous event and volunteer management experience, including hands-on operational experience delivering live events of different sizes.
• People management and customer service experience, with strong problem-solving skills and adaptability in a dynamic, fast-evolving environment.
• Strong written and verbal communication and exceptional organizational skills, with experience using Microsoft Office, databases, and CRM systems to manage volunteer information.

Preferred Skills

• Previous major event experience in a volunteer, workforce, or operations role.
• Bilingual or multilingual language skills.
• Experience managing high-volume operations with large numbers of participants.
• Experience volunteering at events or in community programs.

Workplace

• This role is primarily an operational role located at the Volunteer Experience Centre in Lincoln Heights, Los Angeles, and will require mostly evening and weekend working hours.
• The role is not full-time in an office environment.
• Available to work onsite in the Downtown Los Angeles Office as required (non-operational/non-event periods only).
• When in office, the LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment.
• Hours of work will vary, but will primarily involve evenings, weekends, and holidays, especially during peak operational and event periods.
• LA28 does not provide relocation assistance for any positions.
• Candidates based outside the Los Angeles area are welcome to apply if they are able to work on-site in LA; LA28 values talent from all geographic backgrounds.

Salary

• The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role.
• All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28's operational business needs and applicable law.

Benefits & Perks

• Real ownership of the experience that prepares thousands of pre-Games and Games-time volunteers.
• Leadership of a dedicated team of staff and Volunteer Support Crew.
• A people-first team that values care, energy, and collaboration.
• A central role in delivering the 2028 Olympic and Paralympic Games.

About the Company

LA28 is committed to providing an inclusive and accessible recruitment process and will work with candidates who require reasonable accommodation to participate in the application or interview process. LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, colour, ethnic or national origin, or any other classification as may be protected by applicable law.