Volunteer Match & Case Management Specialist (Site-Based)

Bbbsnei; Warsaw (IN); Hybrid; USD 23,000 - 29,000; Full time

Job summary

BBBSNEI is seeking a Kosciusko County Site-Based Match Support Specialist to support site-based Littles and Bigs in Warsaw, IN. This role operates in a hybrid model, combining in-office collaboration with field activities and program coordination.

You will interview and screen, recruit volunteers, develop trainings, supervise case managers, and maintain records while building strong partnerships with schools and social services. A bachelor’s degree in behavioral science is required.

Qualifications

• Knowledge of social work philosophy, principles and methods.
• Procuring and/or coordinating community resources.
• Ability to analyze behavior significance, formulate a plan of action.
• Most hours will occur Monday-Friday between 8 am – 3 pm between August-May.
• Experience with computer programs including Microsoft Word, Outlook and Excel.
• Valid driver’s license and proof of auto insurance.
• Reliable transportation.
• Ability to manage time wisely & multi-task.
• Professional attitude and manner.
• Ability to relate well to adults and youths of all demographics and socioeconomic status.
• Strong verbal and written communication skills.
• Emotional maturity, good judgment, integrity, flexibility, resourcefulness, and enthusiasm.
• Commitment to the mission of Big Brothers Big Sisters – To help children reach their potential through professionally supported one to one relationship with measurable impact.
• Commitment to the role as advocate to BBBSNEI’s culture of distinction that revolves around our core values of safety, integrity, passion, customer service, excellence, ownership, and communication.

Responsibilities

• Interview, assess, and screen individuals for needed services, including but not limited to providing support for other staff in processing site-based Littles and Bigs.
• Work with appropriate staff to ensure timeliness in processing volunteers.
• Actively recruit and market volunteers, with focus on Site-Based – Bigs in Schools.
• Develop, maintain, and implement training, education, and incentives for volunteers.
• Supervise individual cases, Site-Based matches, provide case management services, and maintain records.
• Attend program staff meetings.
• Meet bi-weekly with supervisor to discuss casework management.
• Keep a monthly casework summary report.
• Attend training to further case management and professional skills.
• Provide staff supervision of case managers when designated.
• Develop and implement policies to ensure site-based youth and volunteers pass through applications efficiently.
• Develop and maintain relationships with schools and social services agencies.
• Participate in public relations and fundraising projects.
• Perform other duties as directed by supervisor.

Skills

Social work principles

Case management

Communication skills

Time management

Behavioral analysis

Multitasking

Professionalism

Relationship-building

Emotional maturity

Integrity

Enthusiasm

Education

Bachelor’s degree in behavioral science or related field

Tools

Microsoft Word

Outlook

Excel

Job description

BBBSNEI is seeking a Kosciusko County Site-Based Match Support Specialist to support site-based Littles and Bigs in Warsaw, IN. This role operates in a hybrid model, combining in-office collaboration with field activities and program coordination.

You will interview and screen, recruit volunteers, develop trainings, supervise case managers, and maintain records while building strong partnerships with schools and social services. A bachelor’s degree in behavioral science is required.