Match Support Specialist

Kansas Big Brothers Big Sisters; Manhattan (KS); On-site; USD 38,000 - 40,000; Full time

Job summary

Kansas Big Brothers Big Sisters seeks a dedicated Match Support Specialist in Manhattan, KS. This role focuses on building high-quality relationships with mentors, youth, and families, delivering coaching and guidance via phone, email, and in person, and ensuring safety and positive youth development.

The schedule combines in‑office, in-field, and independent hours. Minimum education is a Bachelor's degree; starting salary ranges from $38,000 to $40,000.

Qualifications

• Bachelor's degree required.
• Valid driver's license required.
• Strong interpersonal relations.
• Previous customer service experience preferred.
• Experience with populations facing adversity is a plus.
• Microsoft Office and Salesforce knowledge preferred.
• Strong verbal and written communication skills.
• Excellent time management, organizational, and multitasking skills.
• Spanish language proficiency a plus and incentivized.

Responsibilities

• Conduct match meetings, contacts, supervision, support, and closures within guidelines.
• Maintain warm, trusting relationships among matches, Bigs, Littles, and guardians.
• Provide weekly/monthly reports to supervisor and maintain organized match files.
• Participate in program events, recruitment, and fundraising activities.
• Represent KSBBBS positively in all spaces and interactions.
• Make timely referrals to appropriate agencies when issues arise.
• Conduct home visits, assessments, intakes, and interviews with youth, parents/guardians, and Big applicants.

Skills

Interpersonal relations

Customer service

Spanish (plus)

Time management

Organizational skills

Multi-tasking

Verbal and written skills

Driver's license

Auto insurance

Education

Bachelor's degree

Tools

Microsoft Office

Salesforce

Job description

Job DetailsJob Location: Manhattan, KS 66502Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $38,000.00 - $40,000.00 Salary/yearJob Category: Nonprofit - Social ServicesSUMMARY

The Primary role of a Match Support Specialist (MSS) is building and maintaining meaningful and high-quality relationships with their team, Bigs, Littles, and parent/guardians. These relationships are needed to ensure the best quality support for all matches through coaching, encouragement, and advice delivered via phone, email, and/ or in person. The quantity and quality of MSS work are equally important and the ability to do so within the KSBBBS environment requires autonomy, ownership, character, and dedication to our mission. MSS staff must routinely exercise discretion and independent judgement regarding complex case management assessments where outcomes can directly impact the health, safety, and well-being of a child.

The work schedules of all staff at KSBBBS are highly dynamic and require exceptional organizational skills. Every employee’s average 40-hour work week will always include a mix of in-office, in-field, and independent hours that are irregularly distributed across days, evenings, and some weekends.

ABOUT THIS POSITION

Job Title: Match Support Specialist
Location: Manhattan, KS
Minimum Education Requirement: Bachelor's degree
Starting Salary: $38,000 - $40,000 DOQ

CORE RESPONSIBILITIES

• Never hide your brilliant ideas
• Foster teamwork at every opportunity
• Lead with the why
• Join discussions
• Get caught trying
• Seek solutions through your team
• Be candid - direct is kind

ESSENTIAL POSITION RESPONSIBILITIES

• Continually seek to improve social and interpersonal skills that are warm, outgoing, relational, and create a natural trust between you, your teammates, and all program participants.
• Conduct match meetings, contacts, supervision, support, & closures within the organizational guidelines
• Continually assess the match relationship, focusing on match relationship development, child safety, privacy, positive youth development, and volunteer satisfaction. Identifying, addressing, and resolving real and/or potential problems and barriers as early as possible.
• Provide weekly and monthly reports to your direct supervisor. Maintain organized and well-documented match files in the agency database.
• Participate in program, match, fundraising, recruitment, and other events or activities important to the advancement of the agency’s mission.
• Positively represent KSBBBS and mentorship in every space and place.
• Make timely referrals of program participants to appropriate agencies when problems are encountered.
• Conduct home visits, assessments, intakes, and face-to-face interviews with youth & parents/guardians.
• Conduct home visits, assessments, intakes, screenings, background checks, and face-to-face interviews with volunteer (Big) applicants. youth & parents/guardians.
• Compile interview information in preparation for evaluation and recommendations.
• Conduct file showings & make collateral contacts as required.

QUALIFICATIONS

• Bachelor's degree required
• Valid Driver's License required.
• Exceptional interpersonal relations
• Previous customer service experience preferred
• Previous work with populations facing adversity a plus
• Knowledgeable in Microsoft Office and database programs/Salesforce preferred
• Strong verbal and written skills
• Excellent time management, organizational, and multi-tasking skills
• Fluency in Spanish a plus & incentivized
• Must have a valid driver's license and auto insurance with employee's name listed as a vehicle operator

SKILLS AND ABILITIES

• Patience with a confident and calming presence
• The ability to forge trusted and genuine relationships with adults of all backgrounds and ages
• Attentiveness
• Clear communication skills
• Ability to "read" applicants beyond the spoken word
• Ability to handle stressful situations
• Ability to follow-through and follow-up in a timely manner
• Goal oriented with a desire to achieve and grow professionally

COMPETENCIES

• Is receptive to direction, feedback, and guidance
• Shares own needs, wants, and perspectives in a positive way
• Appreciates and values individual differences
• Shows engaged and active listening so that others feel heard and understood.
• Seeks collaboration by encouraging others' ideas and input
• Takes initiative to find out what is expected and receive feedback
• Delegates appropriately and lets people do their work
• Uses personal mistakes as opportunities to learn and grow
• Flexible problem-solver and adapts approach to be most effective
• Follows and encourages others to follow policies, procedures, and behavior norms.
• Follows through with goals and commitments
• Focuses on own job responsibilities instead of what others are or are not doing.
• Maintains healthy boundaries and does not participate in negative talk
• Is willing to cross-train and cover for others as needed

WORK ENVIRONMENT

• Mix of required office hours, field hours, and flexible hours are used each week.
• The ability to work away from the office and beyond regular work schedules is required.
• Moderate independent travel.

Primary focus of the job to be determined between supervisor and employee based on the needs and size of the supporting organization. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills.

KSBBBS is an Equal Opportunity Employer and does not discriminate based on gender, age, income, race, color, national origin, ethnicity, religion, sex, gender expression, sexual orientation, disability, veteran, or marital/family status.

We do, however, openly heckle individuals that choose tea over coffee or cats over dogs.