Voluntary Services Asst

U.S. Department of Veterans Affairs; Houston (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

The U.S. Department of Veterans Affairs in Houston seeks a Voluntary Services Assistant for the Center for Development and Civic Engagement (CDCE).

You will provide program management support and oversee the CDCE/Voluntary Service office operations. As the primary contact for volunteers, patients, visitors, and partners, you will coordinate with VA and community agencies, maintain records for reports, and handle HR actions and timekeeping.

Qualifications

• Major duties include providing program management and operations support for the CDCE/Voluntary Service.
• Maintaining records for monthly, quarterly, annual, and ad hoc reports.
• Serving as the primary timekeeper for CDCE/Voluntary Service employees.
• Assisting with position management and HR actions in HR systems as determined by protocol.
• Coordinating equipment inventories and processing gifts and donations.
• Handling office supply requests and generating reports from information systems.

Responsibilities

• Providing support to the facility's CDCE/Voluntary Service operations as the first contact for volunteers and stakeholders.
• Communicating with VA services and community officials regarding programs, events, and activities.
• Maintaining physical and electronic records for routine reporting.
• Serving as the primary timekeeper for all CDCE/Voluntary Service staff.
• Assisting with staff actions in HR Smart and USA Staffing as directed.
• Tracking equipment and processing donations; coordinating purchases and inventories.
• Performing clerical functions essential to the CDCE/Voluntary Service Office.

Job description

• Department: Department of Veterans Affairs

The Voluntary Services Assistant serves as the Center for Development and Civic Engagement (CDCE)/Voluntary Service Assistant of the facility's CDCE/Voluntary Service office. They will be reporting directly to the CDCE/Voluntary Service Officer/Chief. You will be responsible for providing CDCE/Voluntary Service program management and overall program operations support.

Key Responsibilities

Major duties include, but are not limited to: Providing support to the facility's CDCE/Voluntary Service operations as the first point of contact for potential volunteers, patients, visitors, service organizations, corporate and community leaders, donors, and other internal and external stakeholders. Exhibiting a high degree of tact, diplomacy, and courtesy with every interpersonal interaction daily.

Communicating and coordinating on behalf of the CDCE/Voluntary Service Officer with services across the health care system, agency representatives (including VHA, VBA, and NCA), and community officials regarding programs, events, and activities. Maintaining many physical and/or electronic records for reports due monthly, quarterly, annually, and ad hoc. Serving as the primary timekeeper for all CDCE/Voluntary Service employees.

Assisting the CDCE/Voluntary Service Officer in position management to project staffing needs, entering actions by Human Resources and employment decisions into HR Smart, USA Staffing, and any other relevant position management portals as determined by local, VISN, or national protocols. Responsible for clerical functions associated with the CDCE/Voluntary Service program management.

Collaborating with CDCE/Voluntary Service Officer to complete equipment inventory surveys and ensures proper documentation of equipment assigned to the CDCE/Voluntary Service department. Receiving, processing, and tracking gifts and donations including accurate entry into the Voluntary Service System or subsequent electronic donation database programs.

Coordinating requests and purchases of office operating supplies, generates reports from automated information systems, and completes other administrative tasks essential to the effective and efficient operation of the CDCE/Voluntary Service Office. Performs other related duties as assigned Work Schedule: Monday - Friday. Schedule determined by facility. Weekends may be required on occasion. Telework: Not Authorized Virtual: This is not a virtual position.

Position Description/PD#: Voluntary Services Asst/PD99769S Relocation/Recruitment Incentives: Not Authorized

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $52368 – $68078/yr.

What is the application deadline?

Applications close on 2026-10-27.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.