Program Support Assistant (Connected Care)

U.S. Department of Veterans Affairs; Asheville (NC); Presencial; USD 45.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Telework eligible

Descripción de la vacante

Veterans Health Administration in Asheville, NC, is seeking a Program Support Assistant (Connected Care) to support data collection, reporting, and performance monitoring. The role involves compiling statistics, generating reports, and ensuring DSS codes and clinic names are current.

You will interact with Veterans and staff, supporting program operations from 8:00 am to 4:30 pm, Monday through Friday. The position is open to Public applicants and involves telework eligibility.

Formación

• Customer service and communication with Veterans and staff.
• Ability to collect and analyze data and generate reports.
• Familiarity with program operations and performance measures.

Responsabilidades

• Collects, compiles, and tracks statistical information to support program outcomes.
• Prepares reports using data from diverse sources and established procedures.
• Assists in planning, review, and reporting of data/statistical results for studies.
• Ensures staff are aware of current DSS codes for HT and clinic names.

Conocimientos

Customer service

Herramientas

Excel

Word

PowerPoint

Outlook

Access

VHA databases

Descripción del empleo

• Department: Department of Veterans Affairs

This position is located at the Charles George VAMC facility in the Connected Care Department

Key Responsibilities

Major Duties Include, but are not limited to:Collects, compiles, and tracks statistical information in support of program operations to access status or outcomes in relation to established performance measures, goals, and objectives, receives and processes documents and reports in accordance with established procedures; uses software applications to draw information from a wide variety of sources in order to prepare reports; and assists in the planning, review, and reporting of data/statistical results of program studies.

Responsible for helping to assure that all staff members are aware of current decision support system (DSS) codes for HT and names of clinics utilized by program. Utilizes statistical data to compile monthly workload reports for apprised of patient census and any changes or problem that might be encountered. Participates in performance improvement activities related to the program quality improvement process and offers performance improvement advice to program staff.

Responsible for providing data/reports related to the administrative , clinical and technical aspects of HT to the VISN 6 Network Office and HT Program.Nature of Assignment: Knowledge of the duties, priorities, commitments, policies, and program goals of the staff sufficient to perform non-routine assignments, and ability to recognize which information is or is not relevant to the problem at hand Knowledge of the board range of patient care and administrative services at the Medical Center in order to plan, implement, carry out, and advise on various activities relative to quality management and improvement Ability to analyze and solve problems in a positive, goal oriented manner and to make clear well-defined recommendations Knowledge of basic financial procedures and processes; and the ability to track a wide variety of program expenses and manage the budget.

Knowledge and skills in the use of computer equipment with a wide variety of software such as word, excel, power point, outlook, access, and VHA databases. Customer Service:Meets the needs of customers while supporting VA missions. Consistently communicates and treats customers (Veterans, their representatives, visitors, and all VA staff) in a courteous tactful, and respectful manner.

Work Schedule: Monday - Friday 8:00 am - 4:30 pm Telework: Ad-hoc Virtual: This is not a virtual position Remote: This is not a remote position Position Description/PD#: Program Support Assistant (Connected Care)/04148A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.

Selection at a lower grade level does not guarantee promotion to the full performance level.

Requirements & Education

There is no educational substitution at this grade level. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $45409 – $65599/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-11-02.

Who is eligible to apply?

This position is open under the 'Public' hiring path.