Administrative Support Assistant

Veterans Health Administration; Charleston (SC); On-site; USD 45,000 - 59,000; Full time

Benefits offered by this job

Telework eligible

Job summary

Veterans Health Administration (Department of Veterans Affairs) seeks an Administrative Support Assistant for the Chief, CEVE Service at the Ralph H. Johnson VA Medical Center. The role focuses on delivering administrative support across CEVE sections and handling calls, visitors, and correspondence with discretion and efficiency.

The position is GS-6 with promotion potential to GS-7. Telework may be authorized, and work hours are typically 7:30am–4:00pm, Monday–Friday.

Qualifications

• No educational substitution at this grade level.
• Experience providing administrative support for office sections/counter work.
• Familiarity with handling calls, visitors, and correspondence in a medical/VA setting.

Responsibilities

• Provides administrative support for CEVE Service sections.
• Greets all visitors and routes them per policy.
• Answers incoming calls or transfers as appropriate and triages to the right advocate.
• Transfers sensitive documents from congressional offices to electronic format.
• Acts as Unit Timekeeper and supports related duties as assigned.

Skills

Administrative support

Visitor greeting

Phone handling

Job description

• Department: Department of Veterans Affairs

This position is the Administrative Support Assistant to the Chief, Community Engagement & Veteran Experience (CEVE) Service and serves as administrative support for the sections of the CEVE Service at the Ralph H. Johnson Department of Veterans Affairs Medical Center.

Key Responsibilities

This GS-6 position is an intermediate level position leading to the full performance level of GS-7. The incumbent is required to satisfactorily complete both on-the-job training and related instructions from the immediate supervisor. Duties include but not limited to: Serves as administrative support for the sections of CEVE Service.

Knowledge of programs under the supervisor's jurisdiction must have an intimate knowledge of his/her policies, views and special interests, including his/her official social and community engagement obligations. Receives supervision from the CEVE Supervisory Administrative officer and will initially be under close supervision, which will be gradually relaxed except when performing duties which are new, unfamiliar, and relatively complex.

Knowledge of high-Ievel computer and word processing language. assists the Patient Advocate Office by receiving and managing office calls, visitors, and correspondence. Ensures that the Patient Advocate centralized telephone line is answered and calls are triaged to the appropriate Patient Advocate. Responsible for ensuring all voicemails on the Patient Advocate centralized telephone line are responded to in a timely manner and cleared as appropriate.

Assists the CEVE section by greeting all visitors, ascertaining need(s), responding to the appropriate need(s) per policy and routing them to the appropriate person or service for follow-through. Answers all incoming telephone calls to address independently if able or transfers appropriately. Assists the Congressional Liaison by transferring highly sensitive documents received from congressional offices, Veterans and their families, and the VISN office to electronic format.

Serves as Unit Timekeeper and assumes all the responsibility to that element of the position. Additional duties as assigned Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Full-Time, Monday - Friday, 7:30am - 4:00pm.

Work Schedule is subject to change based on agency need. Telework: This position may be authorized for telework(AD-HOC). Virtual: This is not a virtual position. Position Description/PD#: Administrative Support Assistant/PD80324A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements & Education

There is no educational substitution at this grade level.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $45409 - $59031/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-10-19.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.

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Source: USAJOBS.gov - U.S. Federal Government