Voluntary Services Officer

U.S. Department of Veterans Affairs; Fort William Henry Harrison (MT); Hybrid; USD 90,000 - 116,000; Full time

Job summary

The Montana VA Health Care System seeks a Voluntary Services Officer to oversee philanthropic engagement, volunteer programs, and partnership solutions across the healthcare network.

You will supervise staff, manage funds, ensure compliance with The Joint Commission, and advise leadership on community resources to advance VA mission.

Qualifications

• Supervision of staff and volunteers across multiple locations.
• Ability to plan, coordinate and lead philanthropic programs.
• Experience in needs assessments and program alignment with organizational goals.

Responsibilities

• Provide technical and administrative supervision to subordinates and staff.
• Plan and lead philanthropic activities across dispersed locations.
• Ensure Joint Commission (TJC) compliance for volunteers and maintain required records.
• Develop recognition and incentive programs for volunteers.
• Oversee General Post Funds and in-kind development activities; monitor donations.
• Prepare business cases and justify anticipated expenses for budget alignment.
• Advise executive leadership on community resource utilization and partnerships.

Skills

Supervision

Planning & Leadership

Needs assessment

Budgeting

Project management

Policy development

Partnerships

Volunteer management

Job description

• Department: Department of Veterans Affairs

This position is located within Voluntary Services for the Montana VA Health Care System and provides oversight for the full scope of business for each of the interrelated lines of business to include Voluntary Service, Philanthropic Engagement and Partnership Solutions.

Key Responsibilities

Major duties include, but are not limited to: Providing technical and administrative supervision to subordinates which may include an Assistant Chief, Specialist, Program Support Assistant, Secretary, or other administrative staff. Planning and leading all philanthropic activities and programs within widely dispersed locations across the healthcare system, VA Administrations and State Veterans Homes.

Conducting and analyzing comprehensive needs assessments for optimal alignment of the program in support of the organization's mission and goals. Exercising final authority for the full range of personnel actions and organization design proposals recommended for the integration of this category of without compensation (WOC) employees.

Ensuring compliance with all applicable standards of The Joint Commission (TJC) for VHA volunteers, to include maintaining the official volunteer personnel files, mandated training records, assignment guides, competency and performance assessments, and other applicable role-specific documentation. Designing, developing, and implementing the recognition and incentive awards program for the organization's volunteer workforce.

Providing oversight of the organization's General Post Funds and in-kind development activities. Managing the day-to-day operations of the philanthropic development activities. Monitoring all donated monetary funds at the healthcare system level within the station's General Post Fund (GPF) Accounts. Exercising discretionary authority to approve the allocation and distribution of such funds.

Preparing business case justification for anticipated expenses, including alignment with VA and VHA goals and priorities, strategy identification, benchmarking, and evaluation in support of proposed budget. Responsible for project and event management of varied sizes and scope. Maintaining significant and expansive supervisory responsibility for every registered volunteer in accordance with the TJC and established occupational standards for the profession.

Planning, design and development of each volunteer role and the work to be accomplished. Serving as a strategic advisor to executive leadership for the utilization of community resources in support of operational goals, assesses risks, anticipates outcomes, and alternative strategies. Establishing local policies and procedures for the strategic utilization of volunteers and community partnerships across the healthcare system.

Serving as an advisor to VA Headquarters Voluntary Service National Advisory Committee. Conducting thorough and exhaustive research on potential community partners to determine suitability for development of non-monetary partnership agreements. Serves as the local subject matter expert on volunteer and donation management. Work Schedule: 8:00am - 4:30pm, Monday -Friday Compressed/Flexible: Not Authorized Telework: This position may be authorized for (ADHOC) telework.

Telework eligibility will be discussed during the interview process. Position Description/PD#: Voluntary Services Officer/PD99897S Relocation/Recruitment Incentives: Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $89508 – $116362/yr.

What is the application deadline?

Applications close on 2026-10-20.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.