Program Support Assistant

U.S. Department of Veterans Affairs; Cincinnati (OH); On-site; USD 47,000 - 61,000; Full time

Job summary

U.S. Department of Veterans Affairs in Cincinnati is seeking a Program Support Assistant to assist Employee Health staff, including a physician, nurse practitioner, registered nurse, and licensed practical nurse.

The role focuses on clerical support and liaison duties to ensure smooth operations. Responsibilities include onboarding on VA staffing systems, maintaining EMR appointment schedules, processing materials, handling inquiries, and supporting clinical data collection for employee health

Qualifications

• There is no educational substitution at this grade level.

Responsibilities

• Administrative Support in Pre-applicant Onboarding - Incumbent is responsible for any VA mandated staffing system(s), which purpose is to onboard employees for Federal agencies.
• Maintains appointment schedule in any VA mandated Electronic Medical Records (EMR) system.
• Prepares all papers necessary for each scheduled physical in accordance with guidelines as established by office protocol in advance of scheduled appointment.
• Clerical Processes - Incumbent processes incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication.
• Receives, schedules, refers, and contacts members of the medical center staff.
• Provides general clerical public contact support services such as answering the telephone, referring visitors, or providing information.
• Selects appropriate system, application, and format.
• Performs typing/word processing at a proficiency level of at least 40 words per minutes.
• Customer Service - Incumbent provides assistance when necessary to medical center staff in the use of EMR program software.
• Acts as liaison to other medical center services such as Infection Control, Safety, Human Resources, Industrial Hygiene, and other.
• Provides assistance to medical center employees and/or supervisors in regard to completion of required reports or claims pertaining to state, federal, and medical center regulations and policies (e.g., OSHA, Department of Labor, Office of Workers' Compensation).
• Clinical Support - Incumbent performs work involving the collection, compilation, and/or tracking of data and statistical information in support of the Employee Health program.
• Prepares, executes, and/or tracks programs specific information such as tuberculosis control, bloodborne pathogen exposure, worker injury, and medical surveillance programs.
• Maintains employee medical folders using proper filing methods, and files information in appropriate location within the medical folder.
• Performs other related duties as assigned by supervisor.

Skills

Typing 40 wpm

Customer service

Clerical support

EMR systems

Tools

EMR software

Job description

• Department: Department of Veterans Affairs

This position is located in the Employee Health office of the Primary Care Service at the Cincinnati VAMC, under the supervision of the Supervisory MSA/Primary Care (or similar position). Incumbent shall serve as clerical support for the Employee Health staff, which includes a physician, nurse practitioner, registered nurse, and a licensed practical nurse.

Key Responsibilities

Duties include, but are not limited to: Administrative Support in Pre-applicant Onboarding - Incumbent is responsible for any VA mandated staffing system(s), which purpose is to onboard employees for Federal agencies. Maintains appointment schedule in any VA mandated Electronic Medical Records (EMR) system. Prepares all papers necessary for each scheduled physical in accordance with guidelines as established by office protocol in advance of scheduled appointment.

Clerical Processes - Incumbent processes incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication. Receives, schedules, refers, and contacts members of the medical center staff. Provides general clerical public contact support services such as answering the telephone, referring visitors, or providing information. Selects appropriate system, application, and format.

Performs typing/word processing at a proficiency level of at least 40 words per minutes. Customer Service - Incumbent provides assistance when necessary to medical center staff in the use of EMR program software. Acts as liaison to other medical center services such as Infection Control, Safety, Human Resources, Industrial Hygiene, and other.

Provides assistance to medical center employees and/or supervisors in regard to completion of required reports or claims pertaining to state, federal, and medical center regulations and policies (e.g., OSHA, Department of Labor, Office of Workers' Compensation). Clinical Support - Incumbent performs work involving the collection, compilation, and/or tracking of data and statistical information in support of the Employee Health program.

Prepares, executes, and/or tracks programs specific information such as tuberculosis control, bloodborne pathogen exposure, worker injury, and medical surveillance programs. Maintains employee medical folders using proper filing methods, and files information in appropriate location within the medical folder. Performs other related duties as assigned by supervisor.

Work Schedule: 7:30am - 4:00pm Position Description Title/PD#: Program Support Assistant/PD920020 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Physical Demands: Physical requirements for the position includes intermittent light lifting, reaching, pulling, sitting, and bending, as well as carrying medical records, office supplies and filing.

Requirements & Education

There is no educational substitution at this grade level.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $47298 – $61487/yr.

What is the application deadline?

Applications close on 2026-10-20.

Who is eligible to apply?

This position is open under the 'Public' hiring path.