Voluntary Benefits Claims Leader — Customer Experience

Unum Ireland; Columbia (SC); Remote; USD 76,000 - 143,000; Full time

Benefits offered by this job

Health, Vision, Dental, Short & Long‑S

Generous PTO including volunteering

Up to 9.5% 401(k) employer contrib.

Tuition reimbursement

Mental health support

Flexible work environments

Career advancement opportunities

Job summary

Unum Ireland seeks a senior leader to guide a multi-line claims organization, driving strategic direction and operational excellence across products and brands. You will lead leaders and individual contributors, champion customer-centric processes, and oversee complex transformations to deliver outstanding results.

You will partner with cross-functional teams, manage performance, and coach for development while ensuring regulatory and contract adherence.

Qualifications

• College degree preferred plus 5-7 years of increasingly responsible management experience.
• Proven demonstration of strong leadership skills, including ability to guide others in setting direction, monitoring performance, and initiating and communicating changes in direction as needed.
• Proven ability to excel in a fast paced, changing, dynamic environment by applying change management practices to support and drive change throughout the organization.
• Excellent relationship and communication skills with ability to influence, motivate, and collaborate with internal and external partners across all levels and geographic markets to achieve goals and maintain results.
• Significant customer service orientation with a focus on continuous improvement to drive a best-in-class experience.

Responsibilities

• Responsible for supporting the delivery of best-in-class customer experience for voluntary benefits ensuring strong overall customer satisfaction results.
• Manages leaders and/or individual contributors for multiple lines of business, products, and/or brands.
• Leadership of a diverse team, including all aspects of people management, selection, training, resource capacity, job design, career development, coaching and performance management that creates a high-performance operating environment.

Skills

Leadership

Change management

Communication

Project management

Strategic planning

Education

College degree

Tools

Project management tools

Job description

Unum Ireland seeks a senior leader to guide a multi-line claims organization, driving strategic direction and operational excellence across products and brands. You will lead leaders and individual contributors, champion customer-centric processes, and oversee complex transformations to deliver outstanding results.

You will partner with cross-functional teams, manage performance, and coach for development while ensuring regulatory and contract adherence.