Voluntary Benefits Workload Coordinator

Unum Ireland; Columbia (TN); On-site; USD 45,000 - 70,000; Full time

Job summary

Unum's Voluntary Benefits Workload Coordinator role supports workload management across Voluntary Benefits Claims Operations, monitoring claim inventory, distributing work, routing, and helping ensure workloads meet service, quality, and productivity goals.

The position requires a high school diploma (2 years college preferred), strong analytical and Excel skills, and the ability to interpret operational data while balancing multiple priorities in a fast-paced environment.

Qualifications

• High School diploma or equivalent; 2 years college preferred.
• Minimum 1 year of customer service or equivalent relevant work experience.
• Strong analytical and reporting skills with ability to interpret operational data.
• Experience with dashboards, workflow management tools, and claim processing systems preferred.

Responsibilities

• Monitor and distribute claim inventory to support operational service levels and business priorities.
• Manage daily work allocation of claim activities based on workload demand, capacity, and staffing resources.
• Perform claim routing, reassignment, and pre-examination activities to ensure work is directed to the appropriate teams.
• Review workload queues and dashboards to identify inventory imbalances, processing delays, and workflow issues.

Skills

Analytical skills

Reporting skills

Excel proficiency

Dashboards

Workflow management

Education

High School diploma or equivalent

2 years college or more preferred

Tools

Excel

Dashboards (BI)

Claim processing systems

Job description

When you join the team at Unum, you become part of an organization committed to helping you thrive.Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:* Award-winning culture* Inclusion and diversity as a priority* Performance Based Incentive Plans* Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability* Generous PTO (including paid time to volunteer!)* Up to 9.5% 401(k) employer contribution* Mental health support* Career advancement opportunities* Student loan repayment options* Tuition reimbursement* Flexible work environments### ### *\\*All the benefits listed above are subject to the terms of their individual Plans*.And that’s just the beginning... With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!## General Summary:The Voluntary Benefits Workload Coordinator is responsible for supporting workload management activities across Voluntary Benefits Claims Operations. This role serves as a key operational resource by monitoring claim inventory, coordinating work distribution, supporting claim activity routing, and helping ensure workloads are balanced to meet service, quality, and productivity objectives. The position partners closely with leaders and operational teams to optimize workflow management and support efficient claim processing.**Principal Duties and Responsibilities:*** Monitor and distribute claim inventory to support operational service levels and business priorities.* Manage daily work allocation of claim activities based on workload demand, capacity, and staffing resources.* Perform claim routing, reassignment, and pre-examination activities to ensure work is directed to the appropriate teams.* Review workload queues and dashboards to identify inventory imbalances, processing delays, and workflow issues.* May perform other duties as assigned**Job Specifications:*** High School diploma or equivalent required, 2 years college or more preferred* Minimum 1 year of customer service or equivalent relevant work experience* Strong analytical and reporting skills with the ability to interpret operational data and recommend actions.* Experience working with reporting dashboards, workflow management tools, and claim processing systems preferred.* Ability to manage multiple priorities and make decisions in a fast-paced environment.* Good understanding of products, processes, workflows, and systems utilized in area.* Ability to utilize Microsoft Excel Application.* Knowledge of roles and responsibilities of others on the team.