Voluntary Benefits Workload Coordinator

Unum; Chattanooga (TN); On-site; USD 35,000 - 57,000; Full time

Benefits offered by this job

Health and dental benefits

Vision benefits

Paid time off

401(k) plan with employer match

Volunteer time off

Job summary

Unum is seeking a Voluntary Benefits Workload Coordinator to support workload management across Voluntary Benefits Claims Operations. You will monitor inventory, coordinate work distribution, route claims, and help balance workloads to meet service and quality goals.

You will partner with leaders to optimize workflow, use dashboards, and drive efficient claim processing in a fast-paced environment. This role offers competitive benefits and a path for career growth.

Qualifications

• Minimum 1 year of customer service or equivalent experience.
• Good analytical and reporting skills with ability to interpret data.
• Experience with dashboards, workflow tools, and claim processing systems preferred.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Monitor and distribute claim inventory to support service levels.
• Manage daily work allocation based on workload and staffing.
• Perform claim routing, reassignment, and pre-examination activities.
• Review workload queues and dashboards to identify issues.
• May perform other duties as assigned.

Skills

Customer service

Analytical thinking

Issue resolution

Multitasking

Communication

Education

High School diploma

Some college (2 years)

Tools

Excel

Reporting dashboards

Job description

Job Posting End Date: October 28

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Benefits

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture
• Inclusion and diversity as a priority
• Performance Based Incentive Plans
• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments
• All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning...

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary

The Voluntary Benefits Workload Coordinator is responsible for supporting workload management activities across Voluntary Benefits Claims Operations. This role serves as a key operational resource by monitoring claim inventory, coordinating work distribution, supporting claim activity routing, and helping ensure workloads are balanced to meet service, quality, and productivity objectives. The position partners closely with leaders and operational teams to optimize workflow management and support efficient claim processing.

Principal Duties And Responsibilities

• Monitor and distribute claim inventory to support operational service levels and business priorities.
• Manage daily work allocation of claim activities based on workload demand, capacity, and staffing resources.
• Perform claim routing, reassignment, and pre-examination activities to ensure work is directed to the appropriate teams.
• Review workload queues and dashboards to identify inventory imbalances, processing delays, and workflow issues.
• May perform other duties as assigned

Job Specifications

• High School diploma or equivalent required, 2 years college or more preferred
• Minimum 1 year of customer service or equivalent relevant work experience
• Strong analytical and reporting skills with the ability to interpret operational data and recommend actions.
• Experience working with reporting dashboards, workflow management tools, and claim processing systems preferred.
• Ability to manage multiple priorities and make decisions in a fast-paced environment.
• Good understanding of products, processes, workflows, and systems utilized in area.
• Ability to utilize Microsoft Excel Application.
• Knowledge of roles and responsibilities of others on the team.

~IN2

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$35,000.00-$56,700.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company

Unum