Manager, Voluntary Benefits Claims

Unum Ireland; Columbia (SC); Remote; USD 76,000 - 143,000; Full time

Benefits offered by this job

Health, Vision, Dental, Short & Long‑S

Generous PTO including volunteering

Up to 9.5% 401(k) employer contrib.

Tuition reimbursement

Mental health support

Flexible work environments

Career advancement opportunities

Job summary

Unum Ireland seeks a senior leader to guide a multi-line claims organization, driving strategic direction and operational excellence across products and brands. You will lead leaders and individual contributors, champion customer-centric processes, and oversee complex transformations to deliver outstanding results.

You will partner with cross-functional teams, manage performance, and coach for development while ensuring regulatory and contract adherence.

Qualifications

• College degree preferred plus 5-7 years of increasingly responsible management experience.
• Proven demonstration of strong leadership skills, including ability to guide others in setting direction, monitoring performance, and initiating and communicating changes in direction as needed.
• Proven ability to excel in a fast paced, changing, dynamic environment by applying change management practices to support and drive change throughout the organization.
• Excellent relationship and communication skills with ability to influence, motivate, and collaborate with internal and external partners across all levels and geographic markets to achieve goals and maintain results.
• Significant customer service orientation with a focus on continuous improvement to drive a best-in-class experience.

Responsibilities

• Responsible for supporting the delivery of best-in-class customer experience for voluntary benefits ensuring strong overall customer satisfaction results.
• Manages leaders and/or individual contributors for multiple lines of business, products, and/or brands.
• Leadership of a diverse team, including all aspects of people management, selection, training, resource capacity, job design, career development, coaching and performance management that creates a high-performance operating environment.

Skills

Leadership

Change management

Communication

Project management

Strategic planning

Education

College degree

Tools

Project management tools

Job description

Job Posting End Date: October 15

When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally.

To enable this, we provide: Award-winning culture Inclusion and diversity as a priority Performance Based Incentive Plans Competitive benefits package that includes:

Benefits

• Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments
• Up to 5% employer match and an additional 4.5% contribution whether you contribute to the plan or not.

General Summary

This position provides leadership to professional level individuals and/or a staff of direct reports responsible for a team of employees that handle management of claims in a multi-disciplined environment. The incumbent will utilize business expertise and effective decision-making to implement strategic direction and guide their direct reports in delivering strong tactical management and initiative delivery. This individual is responsible for supporting the delivery of complex strategic, transformational, and growth projects with the goal of achieving operational excellence and providing a superior experience for the customer. These projects typically involve alignment across multiple products, cross-brand leadership, cross-functional engagement, and/or digital transformation. This individual is expected to lead others in identifying and implementing change in support of the department’s strategic goals.

Principal Duties and Responsibilities

• Responsible for supporting the delivery of best-in-class customer experience for voluntary benefits ensuring strong overall customer satisfaction results.
• Manages leaders and/or individual contributors for multiple lines of business, products, and/or brands.
• Additional complexity and breadth contribute to the overall accountability of the job.
• Leadership of a diverse team, including all aspects of people management, selection, training, resource capacity, job design, career development, coaching and performance management that creates a high-performance operating environment.
• Attract, build, and strengthen exceptional leadership qualities at all levels of the organization.
• Ensures quality and holds others accountable for accurate adjudication of assigned claims according to contract/plan provisions, established procedures, state regulations and appropriate risk management.
• Perform file reviews and completes payment approvals per claim manual/practice protocols.
• Establish strong, effective, and collaborative partnerships with key business area leaders, project managers and subject matter experts to identify specific business opportunities or to address business needs or problems and help build effective solutions.
• Monitor spending to ensure the department remains within budget while identifying opportunities to increase operational efficiency.
• Monitor results and trends, address issues/concerns that could impact profitability; report concerns that extend beyond span of control; act or recommend solutions as appropriate.
• Identify and implement ongoing customer service, productivity, and quality enhancements in a fast-paced environment.
• Coach and develop others to do the same.
• Responsible for championing a cultural change towards a customer centric organization, focused on end-to-end customer experience, operational excellence, process management, and efficiency.
• Perform other duties as assigned.
• May serve as back up for Director/VP during absences.

Supplemental Duties and Responsibilities (as assigned)

• Tracks, measures, reports, and evaluates external partner performance against agreed standards ensuring to address all concerns timely.
• Collaborates with external partners on training, workflow changes, and implementation.
• Ensures external partner compliance with company and department policies.
• Support the sales organization in acquiring and retaining business.
• Includes support in RFPs, participation in customer finalist presentations, broker education and training and the development of effective sales/marketing materials.

Job Specifications

• College degree preferred plus 5-7 years of increasingly responsible management experience
• Proven demonstration of strong leadership skills, including ability to guide others in setting direction, monitoring performance, and initiating and communicating changes in direction as needed.
• Proven ability to excel in a fast paced, changing, dynamic environment by applying change management practices to support and drive change throughout the organization.
• Excellent relationship and communication skills with ability to influence, motivate, and collaborate with internal and external partners across all levels and geographic markets to achieve goals and maintain results.
• Significant customer service orientation with a focus on continuous improvement to drive a best-in-class experience.
• Excellent analytical, problem solving, time management and decision-making skills.
• Ability to implement and drive change, including demonstrated experience and knowledge of change management principles
• Proactively identify and advocate for areas of opportunity and implement solutions.
• Ability to think conceptually, handle ambiguity, solve complex problems, and make thoughtful recommendations that will deliver tangible results.
• Proven track record of developing others to do the same.
• Ability to travel approximately 20%
• Preferred Project management skills
• Risk management experience.
• Related professional designations Claims experience, both product and system.
• Knowledge of employee and voluntary benefits industry
• Existing remote workers are eligible

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

At Unum Group, we’re a Fortune 500 company and leading international provider of workplace benefits and services, helping workers and their families thrive for more than 175 years. Through our Unum and Colonial Life brands, our company offers disability, life, accident, critical illness, dental and vision insurance; leave and absence management support; and behavioral health services. Our 10,000+ employees work across operations in the US, UK and Poland, as well as our dedicated Technology Centre in Ireland.

Unum Group is committed to working with and providing reasonable accommodations for any applicant with a disability. If you are disabled and need a reasonable accommodation to participate in the application or hiring process, please contact us by submitting a request here.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience. $75,500.00-$142,700.00