Volkswagen Express Service Advisor

Don-Hewlett-Auto; Georgetown (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

401K Retirement and Savings Plan with

Paid Vacation and Holidays

Employee Discounts on Services

Employee Vehicle Purchase Program

Employee Assistance Program

Job summary

Hewlett Volkswagen Georgetown is seeking an Express Service Advisor with a proven customer service track record. The role emphasizes greeting customers, detailing service needs, and communicating with technicians to ensure timely updates.

You will provide accurate cost estimates and maintain high service standards in a fast-paced dealership environment. Candidates should possess strong communication and computer skills; bilingual ability is a plus and CDK experience is preferred but not

Qualifications

• Excellent verbal and written communication skills and good computer skills.
• CDK experience is preferred but not required.
• Bi-lingual a plus.

Responsibilities

• Promptly meet and greet customers on the service drive in a friendly and professional manner.
• Represent the dealership in a positive manner with exceptional personalized service.
• Outline customer needs on the repair order with accuracy and efficiency.
• Research vehicle service history, inspect the vehicle, and recommend additional services.
• Provide a complete written cost estimate for labor and parts.
• Establish a promise time and follow up as needed.
• Monitor progress and keep the customer informed of status.
• Review work performed with the customer after service.
• Obtain payment and signatures and conduct business with integrity.

Skills

Customer service

Multitasking

Communication

Team player

CDK experience

Tools

CDK experience

Job description

Hewlett Volkswagen in Georgetown, Texas is currently hiring for an Express Service Advisor with a proven track record in customer service.We are a people-oriented, family owned company that is committed to providing superior levels of customer service. While our success and growth are dependent on many factors, first and most important are the skills, intelligence, creativity and dedication of our employees. Candidates must have good computer skills and excellent verbal and written communication skills are also a must. CDK experience is preferred but not necessary. Bi-Lingual a Plus.Essential DutiesPromptly meet and greet customers on the service drive in a friendly and professional mannerRepresent the dealership in a positive manner; providing exceptional personalized service to our customersProperly greet and assist all customers calling the dealership regarding service needsClearly outline customer needs on the repair order with efficiency/accuracyResearch vehicle service history, inspect the vehicle, and recommends additional needed servicesAdvise the customer of the importance of properly caring for their vehicle and the value of maintaining their vehicleProvide a complete and accurate written cost estimate for labor and partsEstablish a \"promise time\" and follow up as neededEffectively communicate with the technicians working on the customer's vehicleMonitor the progress of the vehicle throughout the visit; keeping the customer informed of the status of their vehicleDuring the service visit and once completed, meet with the customer and thoroughly review the work performedObtain necessary payment and signatures from the customerConduct all business with sincerity, honesty, and genuine concern for customersMaintain the highest customer service standardsQualificationsExceptional customer service skillsAbility to multi-task and work in a fast-paced environmentSelf-motivated and enthusiastic presence in a team environmentValid driver's license and good driving recordStrong work ethicBenefitsCompetitive PayMedical, Dental and Vision Benefits, along with several ancillary insurance products401K Retirement and Savings Plan with employer matching fundsPaid Vacation and HolidaysEmployee Discounts on all servicesEmployee Vehicle Purchase ProgramEmployee Assistance ProgramTraining and Career Growth Opportunities**All applicants must be able to demonstrate ability to pass pre-employment testing to include background check and drug screen**The Hewlett Family of Dealerships provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.