Volkswagen Express Service Advisor (81516)

Hewlett Volkswagen, LP; Georgetown (TX); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental and Vision Benefits

401K Retirement and Savings Plan with

Paid Vacation and Holidays

Employee Discounts on all services

Employee Vehicle Purchase Program

Employee Assistance Program

Training and Career Growth Opportun

Job summary

Hewlett Volkswagen in Georgetown, TX is seeking an Express Service Advisor with a record of excellent customer service. The role requires greeting customers, communicating service needs, and preparing accurate labor and parts estimates.

CDK experience is a plus, bilingual skills are valued, and the position is full time with day shifts. Key duties include coordinating with technicians, maintaining customer communications, and ensuring timely updates and follow‑ups.

Qualifications

• Exceptional customer service skills.
• Ability to multi-task in a fast-paced environment.
• Self-motivated and enthusiastic presence in a team environment.
• Valid driver's license and good driving record.

Responsibilities

• Greet customers on the service drive in a friendly and professional manner.
• Represent the dealership with exceptional personalized service.
• Greet and assist customers calling about service needs.
• Outline customer needs on the repair order with accuracy.
• Research vehicle service history and inspect the vehicle.

Skills

Exceptional customer service

Multi-tasking

Team player

Valid driver's license

Tools

CDK experience

Job description

Job Details: Job Location: Volkswagen Sales and Service - GEORGETOWN, TX 78626, Position Type: Full Time, Salary Range: $17.00 - $19.00 Hourly, Travel Percentage: None, Job Shift: Day

Hewlett Volkswagen in Georgetown, Texas is currently hiring for an Express Service Advisor with a proven track record in customer service.

We are a people-oriented, family owned company that is committed to providing superior levels of customer service. While our success and growth are dependent on many factors, first and most important are the skills, intelligence, creativity and dedication of our employees. Candidates must have good computer skills and excellent verbal and written communication skills are also a must. CDK experience is preferred but not necessary. Bi-Lingual a Plus.

Essential Duties

• Promptly meet and greet customers on the service drive in a friendly and professional manner
• Represent the dealership in a positive manner; providing exceptional personalized service to our customers
• Properly greet and assist all customers calling the dealership regarding service needs
• Clearly outline customer needs on the repair order with efficiency/accuracy
• Research vehicle service history, inspect the vehicle, and recommends additional needed services
• Advise the customer of the importance of properly caring for their vehicle and the value of maintaining their vehicle
• Provide a complete and accurate written cost estimate for labor and parts
• Establish a "promise time" and follow up as needed
• Effectively communicate with the technicians working on the customer's vehicle
• Monitor the progress of the vehicle throughout the visit; keeping the customer informed of the status of their vehicle
• During the service visit and once completed, meet with the customer and thoroughly review the work performed
• Obtain necessary payment and signatures from the customer
• Conduct all business with sincerity, honesty, and genuine concern for customers
• Maintain the highest customer service standards

Qualifications

• Exceptional customer service skills
• Ability to multi-task and work in a fast-paced environment
• Self-motivated and enthusiastic presence in a team environment
• Valid driver's license and good driving record
• Strong work ethic

Benefits

• Competitive Pay
• Medical, Dental and Vision Benefits, along with several ancillary insurance products
• 401K Retirement and Savings Plan with employer matching funds
• Paid Vacation and Holidays
• Employee Discounts on all services
• Employee Vehicle Purchase Program
• Employee Assistance Program
• Training and Career Growth Opportunities

All applicants must be able to demonstrate ability to pass pre-employment testing to include background check and drug screen

The Hewlett Family of Dealerships provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.