VoIP Telephony Engineer - Hybrid (Remote/On-site)

ParaTech; New Orleans (LA); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

401K matching

Job summary

ParaTech is expanding its Telephony team in the greater New Orleans area and seeks a Telephony/VoIP Specialist who can manage hosted and on-premises systems, perform installations, and solve issues from first call to final handset.

This hybrid role combines remote support with on-site service calls across NOLA and nearby markets, requiring strong SIP, QoS and networking knowledge. ParaTech offers medical, 401(k) matching, and a collaborative culture.

Qualifications

• 3+ years of business telephony / VoIP support experience.
• Hands-on experience with SkySwitch and/or OIT hosted platforms strongly preferred.
• Hand-on experience with MS Teams Integration a plus.
• Experience supporting on-premises PBX systems.
• Solid understanding of SIP, RTP, and basic networking (TCP/IP, DNS, DHCP, VLANs, QoS).
• Experience provisioning and troubleshooting IP phones.
• Excellent troubleshooting skills and a strong customer-service focus.
• Valid driver’s license and reliable transportation required.
• Relevant certifications (vendor phone system certifications, CompTIA Network+, etc.) a plus

Responsibilities

• Administer and support hosted VoIP platforms, including SkySwitch and OIT
• Install, configure, maintain, and troubleshoot on-premises phone systems
• Build and modify call flows, auto attendants, hunt groups, call queues, voicemail, and time-of-day routing
• Provision and deploy IP desk phones, softphones, and mobile apps
• Troubleshoot call quality issues such as one-way audio, dropped calls, jitter, and latency
• Configure network settings that affect voice, including QoS, voice VLANs, and firewall and SIP settings
• Manage number porting, SIP trunks, e911 setup, and carrier coordination
• Perform on-site visits for system cutovers, new installs, and service calls
• Document work in the ticketing system and follow escalation procedures when needed
• Serve as a trusted point of contact, delivering excellent customer service both remotely and on-site

Skills

VoIP support

Customer service

Troubleshooting

Tools

SkySwitch

OIT

MS Teams integration

Job description

ParaTech is expanding its Telephony team in the greater New Orleans area and seeks a Telephony/VoIP Specialist who can manage hosted and on-premises systems, perform installations, and solve issues from first call to final handset.

This hybrid role combines remote support with on-site service calls across NOLA and nearby markets, requiring strong SIP, QoS and networking knowledge. ParaTech offers medical, 401(k) matching, and a collaborative culture.