Telephony Engineer I — Remote with Growth

ExactCare Pharmacy; Ohio; Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical/dental/vision

Flexible spending

Company-paid life insurance

Short-term disability

Voluntary benefits

401(k)

Paid Time Off

Paid holidays

Job summary

AnewHealth in the United States is seeking a Telecom Engineer I to design, implement, and manage telephony solutions across our nationwide client base. The role focuses on delivering reliable VoIP and traditional telephony systems while balancing innovation with stability.

Travel up to 20% and a fully remote work setup are expected; the engineer will collaborate with IT and business teams, support new site rollouts, and ensure KPI reporting and compliance with regulatory requirements.

Qualifications

• 3+ years providing technical support in a corporate environment.
• Advanced knowledge with Five9 scripting and the VCC admin tool.
• Five9 report creation and data interpretation.
• Knowledge of telecommunications regulatory compliance.
• Experience working with reputation management solutions.
• Experience with Five9 outbound dialers, SDK, APIs, quality management, workforce engagement, AI, or custom reporting would be a plus.
• Experience with Biscom/Concord/eFax fax solutions.

Responsibilities

• Design, implement, and manage telephony solutions to optimize internal customer experience and their ability to be engaging, responsive, and efficient to customers.
• New location rollouts, including licensing, contracts, call flows, audio recordings, and physical assets.
• Troubleshoot and resolve issues related to traditional and VoIP telephony systems.
• Ensure the business honors partner telephony agreements, including deployment of call flows, KPI reporting, and technical support.
• Liaison between IT and business unit resources to establish telephony goals and priorities.

Skills

Technical support

Five9 reporting

Regulatory compliance knowledge

Reputation management

Five9 outbound dialers

APIs/SDKs experience

Tools

VCC admin tool

Biscom/Concord/eFax

Five9 outbound dialers

APIs

Job description

AnewHealth in the United States is seeking a Telecom Engineer I to design, implement, and manage telephony solutions across our nationwide client base. The role focuses on delivering reliable VoIP and traditional telephony systems while balancing innovation with stability.

Travel up to 20% and a fully remote work setup are expected; the engineer will collaborate with IT and business teams, support new site rollouts, and ensure KPI reporting and compliance with regulatory requirements.