VOIP & HPBX Technician - Config & Support Pro

Northwestern Indiana Telephone Co.; Indiana; On-site; USD 42,000 - 56,000; Full time

Job summary

Northwestern Indiana Telephone Co. is seeking a full-time technician to assist in configuring and supporting HPBX and VOIP services for customers.

Responsibilities include configuring network equipment, ATAs, SIP phones, and SIP trunks, and assisting in basic central office duties. You will troubleshoot call quality issues and coordinate with customers while performing routine network tasks and maintaining accurate documentation.

Qualifications

• Experience with VOIP technologies is preferred.
• Analytical ability to identify and resolve problems.
• Ability to learn new technologies as they emerge with little trouble.
• Ability to work unsupervised and stay on task to complete jobs efficiently.

Responsibilities

• Configure and support HPBX and VOIP services for customers.
• Configure network equipment, ATAs, and SIP phones for VOIP use.
• Assist in turning up SIP trunks with customers and basic central office duties.
• Troubleshoot calls and voice quality issues and document outcomes.

Skills

VOIP knowledge

Problem solving

Learning agility

Customer service

Tools

SIP phones

ATAs

Network cabling

Job description

Northwestern Indiana Telephone Co. is seeking a full-time technician to assist in configuring and supporting HPBX and VOIP services for customers.

Responsibilities include configuring network equipment, ATAs, SIP phones, and SIP trunks, and assisting in basic central office duties. You will troubleshoot call quality issues and coordinate with customers while performing routine network tasks and maintaining accurate documentation.