HPBX / VOIP Services Technician – Full-time

Northwestern Indiana Telephone Co.; Indiana; On-site; USD 42,000 - 56,000; Full time

Job summary

Northwestern Indiana Telephone Co. is seeking a full-time technician to assist in configuring and supporting HPBX and VOIP services for customers.

Responsibilities include configuring network equipment, ATAs, SIP phones, and SIP trunks, and assisting in basic central office duties. You will troubleshoot call quality issues and coordinate with customers while performing routine network tasks and maintaining accurate documentation.

Qualifications

• Experience with VOIP technologies is preferred.
• Analytical ability to identify and resolve problems.
• Ability to learn new technologies as they emerge with little trouble.
• Ability to work unsupervised and stay on task to complete jobs efficiently.

Responsibilities

• Configure and support HPBX and VOIP services for customers.
• Configure network equipment, ATAs, and SIP phones for VOIP use.
• Assist in turning up SIP trunks with customers and basic central office duties.
• Troubleshoot calls and voice quality issues and document outcomes.

Skills

VOIP knowledge

Problem solving

Learning agility

Customer service

Tools

SIP phones

ATAs

Network cabling

Job description

Job Description:

Primary job tasks will be assisting in the configuration and support of HPBX and VOIP services for customers. This includes but is not limited to configuring network equipment, ATAs, and SIP phones for use with VOIP services; assisting in the running of network cabling for connecting devices; assisting in turn up of SIP trunks with customer; and troubleshooting issues with calls or voice quality issues. In addition to SIP based services some work with be done with configuring PRI or SIP to PRI solution to hand off T1s to customers for legacy PBX systems. Secondary job task will including assisting in basic central office duties such as checking customer connection status, running test for field techs, and any other place where other central office personal need assistance.

Job is full time 40 hour a week position (8 – 5 M – F) with possibility of call outs and night / weekend work for installs that need to occur outside of normal business hours.

Qualifications and Skills:

• Must be able to handle difficult and frustrating situations due to nature of customer base being supported
• Existing knowledge of VOIP preferred
• Analytical ability to identify and resolve problems
• Ability to learn new technologies as they emerge with little trouble
• Must be able to work unsupervised and still keep on task to complete a job correctly and efficiently

Physical Requirements:

• Occasionally lifts up to 30 lbs.
• Sitting 80-90% of the time.
• Keyboarding greater that 70% of the time.
• Ability to multi-task
• Extremely patient in dealing with customers
• Detailed oriented for descriptive documentation of calls
• Reliable for working independently and performing a thorough job