MSP VoIP & UC Support Engineer

Field of Talent

Terre Haute (IN)

Hybrid

USD 54,000 - 68,000

Full time

3 hours ago

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Job summary

Field of Talent is seeking a Voice Tech specialist to support, troubleshoot, and maintain VoIP and UC systems for multiple managed services clients in Terre Haute, Indiana. You will provide remote and onsite support, resolve call quality issues, and assist with deployments and migrations.

Ideal candidates have experience with SIP/RTP, networking fundamentals, and hands-on MSP or telecom support. You will collaborate with carriers, vendors, and engineers while adhering to SLAs and documenting

Qualifications

Experience supporting VoIP or Unified Communications systems.
Associate degree in IT, Telecommunications, Networking, or related field/experience.
MSP, telecommunications provider, or customer-facing technical support experience preferred.
Knowledge of SIP, RTP, TCP/IP, DNS, DHCP, VLANs, QoS, routing, and switching.
VoIP experience with Teams Phone, RingCentral, Zoom Phone, 8x8, Mitel, Cisco, or Avaya.
Familiarity with network troubleshooting tools and packet analysis.
Experience with PSA/ticketing systems such as ConnectWise, Autotask, HaloPSA, or similar.

Responsibilities

Provide Tier I and Tier II support for hosted, cloud, and on-premise VoIP environments.
Troubleshoot call quality issues, including latency, jitter, packet loss, and one-way audio.
Manage client requests through the MSP ticketing system and meet established SLAs.
Perform moves, adds, changes, and deletions for client phone systems.
Assist with VoIP deployments, upgrades, migrations, and onboarding projects.
Coordinate with carriers, ISPs, vendors, and network engineers to resolve service issues.
Monitor alerts, identify service-impacting problems, and educate clients on system features.
Document troubleshooting, configurations, network diagrams, and client environments.
Participate in an on-call rotation as needed.