VoIP & Networking Troubleshooter

Apt; Ridgeland (MS); On-site; USD 48,000 - 72,000; Full time

Job summary

Apt is seeking a motivated Technical Support Specialist to provide hands-on support for VoIP platforms and networking technologies. The role emphasizes delivering excellent customer experiences, solving complex issues, and continuously improving processes in a fast-paced environment.

You will diagnose VoIP and network-related issues, document steps taken, and collaborate with internal teams to drive improvements while staying up-to-date with the latest VoIP tech.

Qualifications

• Bachelor’s degree preferred in IT/CS or related field.
• Certifications such as CCNA or CompTIA Network+ are a plus.
• 1–2 years of experience in VoIP or network support environments.

Responsibilities

• Provide technical support and troubleshooting for VoIP platforms and basic telephony systems.
• Diagnose and resolve VoIP and network-related issues with timely solutions for customers.
• Document support tickets thoroughly with steps, resolutions, and follow-up actions.
• Follow up with customers to confirm resolution and satisfaction.
• Identify recurring issues and suggest proactive improvements to service quality.
• Collaborate with internal teams to resolve escalations and drive continuous service delivery improvements.
• Stay current on emerging VoIP technologies and best practices.

Skills

VoIP troubleshooting

Networking principles

Ticketing & documentation

Problem solving

Customer focus

Education

Bachelor’s degree in IT/CS or related

Tools

CCNA

CompTIA Network+

Job description

Apt is seeking a motivated Technical Support Specialist to provide hands-on support for VoIP platforms and networking technologies. The role emphasizes delivering excellent customer experiences, solving complex issues, and continuously improving processes in a fast-paced environment.

You will diagnose VoIP and network-related issues, document steps taken, and collaborate with internal teams to drive improvements while staying up-to-date with the latest VoIP tech.