IT Support Technician - Michigan City, IN

Bulkequip; Michigan City (IN); On-site; USD 45,000 - 55,000; Full time

Job summary

A technology solutions company in Michigan City seeks an IT Support Technician to provide helpdesk support and system implementation assistance. The ideal candidate should have at least 1 year of computer support experience and strong knowledge of Windows operating systems and Microsoft 365. Responsibilities include troubleshooting user issues, managing VOIP phone systems, and maintaining server environments. The role requires excellent problem-solving skills and attention to detail.

Qualifications

• At least 1 year of computer support experience.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Working knowledge of server environments, including Windows Server and Active Directory.

Responsibilities

• Provide helpdesk support for users experiencing technical issues.
• Assist with VOIP phone system setup and troubleshooting.
• Maintain system documentation and user account settings.

Skills

Helpdesk support

Troubleshooting

Organizational skills

Analytical skills

Problem-solving skills

Job description

IT Support Technician

WHAT YOU’LL BE DOING

• Helpdesk support
• Assist with the implementation and ongoing support of the VOIP phone system, including setup, configuration, and troubleshooting
• Set up new user accounts, permissions, email, and security settings
• Maintain documentation of systems, procedures, and support requests
• Assist with deployment, configuration, and support of company servers
• Monitor server health and perform routine maintenance, updates, and backups
• Device imaging and MDM configuration
• Performs other related duties as assigned

WHAT YOU’LL NEED TO BRING TO THE TABLE

• At least 1 year of computer support experience
• Strong foundational knowledge of Windows operating systems, Microsoft 365, and common desktop applications
• Working knowledge of server environments (e.g., Windows Server, Active Directory)
• Familiarity with VOIP systems (setup, support, and troubleshooting)
• Must be reliable, detail-oriented, and trustworthy
• Excellent troubleshooting, analytical, and problem-solving skills
• Strong organizational and multitasking abilities