Carrier Network Support Engineer

RAD; New Jersey; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Professional development opportunities

Collaborative work environment

Job summary

A leading networking solutions provider in United States is seeking an experienced technical support professional to serve as the primary customer contact. The role involves analyzing network configuration issues and collaborating with various departments to resolve customer concerns. Applicants should have a minimum of 2 years’ experience in Carrier Ethernet Technology and IT Network Administration, with a BA or BS in a technical field being highly desirable. This position emphasizes professional development within a stable and supportive environment.

Qualifications

• Minimum of 2 years’ experience in Carrier Ethernet Technology.
• Experience with IP/Ethernet, VLAN’s, Routing, and Switching.
• Knowledge of QOS and IT Network Administration.

Responsibilities

• Provide technical support via phone, web, and email.
• Analyze network and equipment configuration issues.
• Collaborate with other departments to resolve customer issues.
• Deliver technical training to co-workers and customers.
• Conduct on-site troubleshooting and support as needed.

Skills

Carrier Ethernet Technology

IP/Ethernet – VLAN’s, Routing, Switching

QOS – Prioritization and Policing

IT Network Administration

Education

BA or BS in technical fields

Job description

A leading networking solutions provider in United States is seeking an experienced technical support professional to serve as the primary customer contact. The role involves analyzing network configuration issues and collaborating with various departments to resolve customer concerns. Applicants should have a minimum of 2 years’ experience in Carrier Ethernet Technology and IT Network Administration, with a BA or BS in a technical field being highly desirable. This position emphasizes professional development within a stable and supportive environment.