Voice Ops Support Engineer - Cisco UC

HCLTech; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

10 days paid time off (PTO)

Job summary

A leading tech company is seeking a Voice Ops support specialist for incident handling and break-fix services in Chicago. The ideal candidate will have 6-9 years of experience in voice technologies, specifically Cisco CUCM and Jabber. Responsibilities include L2 support for voice environments, troubleshooting various voice infrastructure issues, and ensuring timely resolution of incidents. Excellent communication skills are required for collaboration with teams and effective customer service. Comprehensive benefits and a performance-based bonus may be included.

Qualifications

• 6-9 years of experience in voice protocols with solid understanding of voice technologies.
• Effective listening, verbal, written and non-verbal communication skills.
• Hands-on experience with Cisco UC platforms including configuration and troubleshooting.

Responsibilities

• Provide L2 support for Voice and Contact Center environments.
• Troubleshoot CUCM, Unity Connection, and voice infrastructure issues.
• Manage Jabber upgrades and configurations.
• Monitor voice infrastructure alerts and respond to incidents promptly.

Skills

Voice protocols

Cisco CUCM expertise

TCP/IP knowledge

Strong communication skills

Troubleshooting

Tools

Cisco Jabber

Voice gateways

Job description

A leading tech company is seeking a Voice Ops support specialist for incident handling and break-fix services in Chicago. The ideal candidate will have 6-9 years of experience in voice technologies, specifically Cisco CUCM and Jabber. Responsibilities include L2 support for voice environments, troubleshooting various voice infrastructure issues, and ensuring timely resolution of incidents. Excellent communication skills are required for collaboration with teams and effective customer service. Comprehensive benefits and a performance-based bonus may be included.