Senior Cisco Voice & UCCE Engineer

EROS Technologies Inc.; McLean (VA); On-site; USD 100,000 - 130,000; Full time

Job summary

A strategic technology partner based in McLean, VA is looking for an experienced professional with over 7 years in networked voice environments. The ideal candidate must excel in Cisco IP telephony and UCC Call Center technologies. Responsibilities include supporting Cisco's UC portfolio and requiring a Bachelor's degree in Computer Science or a related field. Strong communication and analytical skills are key for success in this role, along with a willingness to travel up to 25%.

Qualifications

• Minimum 7 years of experience in networked voice environments.
• Expert knowledge of Cisco IP telephony solutions.
• Certification level of a CCNP Voice at a minimum.

Skills

Cisco IP telephony

UCC Call Center technologies

Customer Service

Communication skills

Critical thinking

Analytical skills

Problem-solving

Education

Bachelor’s degree in Computer Science or related discipline

Tools

Cisco UC portfolio (CUCM, CUC, Unity, etc.)

Work Force Optimization platform

Job description

A strategic technology partner based in McLean, VA is looking for an experienced professional with over 7 years in networked voice environments. The ideal candidate must excel in Cisco IP telephony and UCC Call Center technologies. Responsibilities include supporting Cisco's UC portfolio and requiring a Bachelor's degree in Computer Science or a related field. Strong communication and analytical skills are key for success in this role, along with a willingness to travel up to 25%.