Voice Operations Specialist – UCaaS/CCaaS & Call Center

Ora Apps Inc.; Arlington (VA); On-site; USD 80,000 - 100,000; Full time

Job summary

A technology company based in Arlington County is seeking a candidate for the Tier 2 operational support role, focused on managing cloud and on-premise voice services. Responsibilities include providing technical support, coordinating with internal teams, and generating operational reports. The ideal candidate should have over 7 years of telecommunications experience, with a strong background in Cisco Call Manager and Teams Phone, as well as familiarity with Five9 CCaaS solutions.

Qualifications

• 7+ years of telecommunications and networking experience.
• Direct experience with Cisco Call Manager and Teams Phone.
• Experience with Five9 or similar CCaaS is preferred.

Responsibilities

• Support day-to-day operations for cloud and on-premise voice services.
• Provide Tier 2 support for voice systems and integrations.
• Coordinate with internal teams for service issues.
• Generate operations and analytics reports.
• Lead small projects and upgrades.

Skills

Telecommunications experience

Networking experience

PSTN

VoIP

call centers

IVR

UCaaS

CCaaS

SIP

SBCs

QoS

cloud technologies

Cisco Call Manager

Teams Phone

Five9 or similar CCaaS product

Job description

A technology company based in Arlington County is seeking a candidate for the Tier 2 operational support role, focused on managing cloud and on-premise voice services. Responsibilities include providing technical support, coordinating with internal teams, and generating operational reports. The ideal candidate should have over 7 years of telecommunications experience, with a strong background in Cisco Call Manager and Teams Phone, as well as familiarity with Five9 CCaaS solutions.