Cisco Unified Communications Engineer (VoIP)

Insight Global; Kirkland (WA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k retirement account with employer matching

Paid sick leave

Job summary

A communication solutions provider in Kirkland is seeking a professional experienced with Cisco IP telephony to administer and support Unified Communications solutions. Key responsibilities include configuring and troubleshooting voice systems, providing Tier 2 and 3 support for related issues, and monitoring system performance. The ideal candidate has over 2 years of experience with Cisco technologies, especially CUCM, and a strong understanding of VoIP fundamentals. The role also offers a comprehensive benefits package, including medical, dental, and retirement account access.

Qualifications

• 2+ years of experience with Cisco IP telephony and related voice infrastructure including CUCM/CallManager.
• Strong understanding of VoIP fundamentals including analog, voice gateways, etc.

Responsibilities

• Administer, configure, and support Cisco Unified Communications solutions.
• Provide Tier 2 / Tier 3 support for voice-related incidents.
• Troubleshoot call quality and network-related voice issues.
• Perform adds, moves, and changes (MACDs) for phone users.
• Monitor system performance and proactively identify issues.

Skills

Cisco IP telephony

VoIP fundamentals

Cisco Unified Communications

Call quality troubleshooting

Job description

A communication solutions provider in Kirkland is seeking a professional experienced with Cisco IP telephony to administer and support Unified Communications solutions. Key responsibilities include configuring and troubleshooting voice systems, providing Tier 2 and 3 support for related issues, and monitoring system performance. The ideal candidate has over 2 years of experience with Cisco technologies, especially CUCM, and a strong understanding of VoIP fundamentals. The role also offers a comprehensive benefits package, including medical, dental, and retirement account access.